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Mon, Aug 30, 2021 3:11 PM

SimpliSafe has created a new way to increase income!

For the first several years after we purchased our system and registered it for the $14.99 monitoring program, we could see all of our timeline back to the beginning. Recently, they quietly did away with that and now only report the last seven days of the timeline. HOWEVER, you can get all of the timeline IF you upgrade to the $24.99 plan! That is a reduction in service solely to increase their profit margin. I messaged Customer Circus several weeks ago and they told me to upgrade the app and it would all comeback. NOPE! That did not work! Yesterday I had the following exchange with SS Customer Circus:

"Interesting, that is something new. Back when we installed it a few years ago, we could get the entire historical timeline!

I see this as a reduction in your service in order to get us to upgrade to a more expensive plan. THAT WILL NOT WORK! What is next, only reporting alarms on Monday, Wednesday and Fridays?

On Sun, Aug 29, 2021, 2:12 PM Dave from SimpliSafe wrote:

Hello ****,

Thank you for reaching out to us here at SimpliSafe.

I apologize, to view your timeline history older than a week, you will need to be subscribed to the $24.99 Interactive monitoring plan. The standard $14.99 plan only allows you to view timeline history for up to 7 days. However, if you have further questions for security reasons, we will need to access your account. Please call us and allow one of our SimpliSafe experts to assist you. We can be reached at 1-888-910-1215 daily 8:00 am - Midnight, ET.
Thank you for being a SimpliSafe customer. We appreciate your business.

Best regards,
Noemi
SimpliSafe, Inc.
1-888-910-1215
Daily, 8:00 am - Midnight, ET"

This is just like companies that increase profits by decreasing the contents of a package and sell for the same price!

BEWARE!

Advocate

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108 Messages

1 y ago

But you left out the fact that they ADDED other features to the $14.99 plan that were previously only available on the more expensive plans.  So multiple extra features were added and now only 7 days of the timeline are available.  It was a trade-off, and I personally am happier with the added functionality.  I think I can count on one hand the number of times I looked at the timeline and it was never more than a week back, so it makes sense to me.  I understand your situation can be completely different and may need to constantly monitor the timeline.  However, I think the majority of customers on the $14.99 plan are happier with the current options.

Hey SimpliSafe- what about an option to have the timeline sent to the email on the account, maybe in a spreadsheet or imbedded table, on a weekly basis so the user can save the timeline for each week?

Advocate

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417 Messages

1 y ago

@Hondamann88,

They moved existing functionality to a higher dollar tier. That is unacceptable. If they want to add value then they should add value and not take value away in one area and add it in another and then proclaim, "Look at the awesome thing we did for you!".

Advocate

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108 Messages

1 y ago

@Worthing,
But they also moved functionality to a lower dollar tier.  I have always been a subscriber to the basic $14.99 plan and now have added functionality that hasn't always been there.  They reduced the span for the timeline but added more features.

2 Messages

1 y ago

@hondaman88: the new features are worthless to me. Often we are away (out of state or out of country) for a month or more. We used to rely on the forever timeline to see if any sensors failed and other problems that are reported. Now, we have no way of doing that. We are not going to pay $10 more a month that used to be included. THAT IS THE PROBLEM! NOTHING BUT A SCAM!

Advocate

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417 Messages

1 y ago

@hondaman88

I'm glad the new functionality works in your favor. That doesn't mean that's the case for everyone. OP clearly had a need that the old plan/price point fulfilled and now it doesn't. No amount of, "I know you need A, but they gave you X, Y and Z!" is going to change that. Why is this so difficult to grasp?

Advocate

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108 Messages

1 y ago

@Worthing
Excuse me?  I grasp the concept just fine, it seems to be you that is missing the discussion.  I simply pointed out that there were other functions that shifted during the change, which you and sjralston so conveniently wanted to ignore.  Look at my original response and you will see that I acknowledge it may not work for everyone.  Is reading comprehension too much for you to grasp?
"I personally am happier with the added functionality."  NOTE I said "PERSONALLY"
"I understand your situation can be completely different and may need to constantly monitor the timeline." NOTE that I even acknowledge that other users can have different needs.
THEN I even followed up with a suggested solution to SimpliSafe that could help solve the issue for sjralston.
I never said it was right for everyone, but I don't see that you can start screaming "SCAM" because A was reduced without acknowledging the addition of X, Y and Z.  They likely did an internal analysis and noticed that there was rarely a need for the timeline beyond a certain point and decided on a week, then noticed that they could easily add the additional functionality which helped more users.  So if you understand adding value, then you understand that the negative impact of a reduced timeline for a small group of users is overshadowed by the added functionality that is used by MANY more.  It's a trade-off, and you can't please everyone but you can go for the majority.

Captain

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4.7K Messages

1 y ago

My wife and I are fortunate enough financially that the 24.99 plan financially is fine, and compared to the 60 bucks a month we were paying to ADT almost 10 years ago , it's a no brainer.  We also take advantange of all of the features in the plan. To further reducie the cost, although Simplisafe doesn't advertise it (Gasp, what a surprise) you can prepay 12 months and get 2 months free. Approximately 50 bucks less per year (you can do the math per month) makes it even more attractive.

140 Messages

WAIT!  WHAT!?  How do you get this?  I assume I have so suffer through their long hold times and call?  And does it auto pay each year or do we have to remember to call and request the year?

Advocate

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417 Messages

1 y ago

Let me try explaining this a different way.

Imagine you suddenly found out that you need to pay SS another $10 a month for functionality you've had for years and you come to the forums to complain to SS about that. Now imagine that another customer, not SS, replies to your complaint with what amounts to, "I understand this is frustrating for you but this change is pretty great for me and I think the majority of other customers will agree with me!"  Now be honest - does that seem helpful to you or productive as the person who lost functionality they need? Or would that maybe come across as a little invalidating and not at all helpful?

Captain

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4.7K Messages

1 y ago

@Worthing I'll take this in two parts.  First my post;  the objective was to explain how I look at the monitoring fee and the value I place in it, and why. No more, no less.  For hondaman88, I truly believe his intent was the same, not saying your position was wrong or invalid.. As I am not him, will defer to him for clarification/reply.

Finally, all I have to do is think of my wireless phone carrier, who has changed available plans so often I have lost count. And, as many things, sometinges I like the changes, other times not.

For me (key word there) the 24.99 plan represents the best value and effectivenss in the industry. And of course, light years ahead of ADT.

11 Messages

1 y ago

I am a new user of Simplisafe in the U.K.

I have yet to experience whether the monitoring system (which costs just shy of 20 pounds Sterling is worth the money. Like most forms of insurance I will only be able to properly assess that on the day that I need it. In practical terms everything else is just about "marketing fluff' and confidence. At this price level, according to how the system is supposed to be set up, and the fact that it is being monitored by a nationally recognised security specialists, I am prepared to make the cost each month.

If, however, the monitoring fails me when I need it most, I will make sure that this fact is broadcast as far and wide as anybody cares to listen. Which will not be good news for Simplisafe. I will literally trash the company - I am not the sort of person who takes backhanders to "shut up' nor do I care about legal threats. If I am "f**** over' by somebody, I will always do the same in return.

I do not expect this to be the case.

I can only assume that the vast proportion of profit made by Simplisafe is from the regular income they obtain from the monitoring service.

If they become greedy, and introduce a "stepwise' increase in cost, I will literally throw the equipment (which is near useless without the monitoring) in the nearest bin and mourn my losses.

As I see it, the price of monitoring should not increase. I accept that the cost of provision might increase, but this should be offset by increasing numbers of subscribers (In fact, the cost ought to decrease for subscribers - but I cannot imagine an American owned service company ever doing that).

11 Messages

1 y ago

I am a new user of Simplisafe in the U.K.

I have yet to experience whether the monitoring system (which costs just shy of 20 pounds Sterling is worth the money. Like most forms of insurance I will only be able to properly assess that on the day that I need it. In practical terms everything else is just about "marketing fluff' and confidence. At this price level, according to how the system is supposed to be set up, and the fact that it is being monitored by a nationally recognised security specialists, I am prepared to make the cost each month.

If, however, the monitoring fails me when I need it most, I will make sure that this fact is broadcast as far and wide as anybody cares to listen. Which will not be good news for Simplisafe. I will literally trash the company - I am not the sort of person who takes backhanders to "shut up' nor do I care about legal threats. If I am "f**** over' by somebody, I will always do the same in return.

I do not expect this to be the case.

I can only assume that the vast proportion of profit made by Simplisafe is from the regular income they obtain from the monitoring service.

If they become greedy, and introduce a "stepwise' increase in cost, I will literally throw the equipment (which is near useless without the monitoring) in the nearest bin and mourn my losses.

As I see it, the price of monitoring should not increase. I accept that the cost of provision might increase, but this should be offset by increasing numbers of subscribers (In fact, the cost ought to decrease for subscribers - but I cannot imagine an American owned service company ever doing that).

4 Messages

9 m ago

Hi all,

I am on the 24.99 plan and have been a customer since 2018 and do not have video history past 30 days. I was unhappy that the video history was removed without prior communication. The option to view via dateline history shows motion detected to the 1st day of use back in 2018  but no more video....now how does that help me in reviewing.  There is now a feature to delete video clips which is very useful and I think Simplisafe should have given the customer the option to delete our old footage rather than delete out all history without our knowledge or at least given us option to download old clips  that we would have liked to save. It would also be nice if when we download clips that the date and time stamp be downloaded along in the file name ( probably needed if clip is to be used in a legal matter).

140 Messages

8 m ago

OK so it's actually ONE month free as the yearly is 274.89.  But it's still a savings.  It does autobill, so I don't have to remember.

They need to advertise this!

OH and there was no wait for a customer service rep!

Captain

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4.7K Messages

@ toastie  you are spot on. SS has offered this payment arrangement for years and has never advertised it. Another example of SS not communicating good things it does!!