1 Message
Simplisafe Support and Managment should be fired.
Unable to access my alarm tonight via the app or web.
Unable to arm my system while away traveling so my home is left unprotected.
Attempts to contact support have failed as they shutdown midnight EST.
Having no support available at night when damn near the entire customer base is actually trying to use the product is one of, if not the absolute top, dumb-ass business decisions to ever be made. Seriously...the person responsible for that decision should go back to McDonalds and clean tables/sweep floors as the fry machine and cash register is going to require more intelligence then they have to offer.
So now in this circumstance what are we left to do after paying for a service they clearly cannot and do not care to provide?
Unable to arm my system while away traveling so my home is left unprotected.
Attempts to contact support have failed as they shutdown midnight EST.
Having no support available at night when damn near the entire customer base is actually trying to use the product is one of, if not the absolute top, dumb-ass business decisions to ever be made. Seriously...the person responsible for that decision should go back to McDonalds and clean tables/sweep floors as the fry machine and cash register is going to require more intelligence then they have to offer.
So now in this circumstance what are we left to do after paying for a service they clearly cannot and do not care to provide?
davegraubart
3 Messages
Il y a 2 y
But to not reopen tech support, or email customers, or have an alert when calling in - or SOMETHING - this is unacceptable. Perhaps this is SimpliSafe's first-ever outage and they screwed up. I'll be looking for an apology, corrective action plan, and some statement credit.
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bensharon
1 Message
Il y a 2 y
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davey_d
Community Admin
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2.9K Messages
Il y a 2 y
We apologize for the issues you ran into with your app and web access. As was relayed to Dave, we experienced an outage that impacted some app functionality and cameras, however that has been resolved. We want to assure you that monitoring was not impacted. If you're still experiencing any issues, power cycling your cameras should resolve it.
Otherwise we are more than happy to assist further if you'd like to either email at customer-support@simplisafe.com or call us at 1-800-548-9508.
- Johnny M.
SimpliSafe Home Security
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captain11
Captain
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4.7K Messages
Il y a 2 y
As far as the apology, while nice, it is empty and appears insincere unless things change, soon. Simplisafe customers, and associates, deserve better. Its simple as that.
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