Simplisafe WITHOUT the monitoring plan SUCKS BALLS!
I purchased a Simplisafe system less than a yr ago. (the camera came with the system) After the free 1st month I decided to continue with the monitoring plan. I even purchased more sensors, including a smoke detector and paid for the permit (in my town). But, over the few months I had the monitoring plan my wife retired (due to a disability) and me being disabled/retired, and on a set budget, we decided the monitoring plan was not affordable so I canceled it. Immediately my info was wiped from the Simplisafe app. Makes sense.......but how do I access the camera that came with the system? When I bring up the app, it wants me to setup a new system....but before that, the app asks me for my pin code, which I enter but then it wants me to enter a "Master Pin code"? no idea what that is...don't remember setting one up. So, I got on the phone to Simplisafe customer support. They fixed it so I could get past the "master pin code" but several attempts to setup the camera and I still don't have access to my cam that I paid for! I am also disappointed that a Premium account is the ONLY way to access Simplisafe. Especially since I went and bought a bunch of Amazon Alexa Echos and Amazon Alexa Flex devices so I could control my security system only to find out a "Premium" account is required. Speaking of Alexa, the system worked great when I paid for monitoring, now, it's just an expensive set of door sensors! I had a routine setup that turned off my lights, set the temperature on my Ecobee and armed Simplisafe....ok, I had to tell if I wanted to arm it (makes sense....2 choices...armed HOME or armed AWAY) but it still worked great with Alexa. Now that I have no plan, I can no longer use Alexa with Simplisafe but more importantly, the app won't even let me setup the camera. It sees my network, connects to it, but will not pair with the simplisafe camera. Shame on Simplisafe! I understand a company needs to make money, but ya can't even remotely set your alarm if you have no monitoring plan! I should be able to continue using the app with integration of Alexa that "simpli" has no route to monitoring. Just allows me to use my WIFI network to connect/control my devices!