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Tue, Mar 16, 2021 5:30 AM

Smoke Alarms are IMPOSSIBLE to get!!

What's the deal?  Why is it so hard to order them?  They take months to receive!  And customer support team is extremely unhelpful with the problem.

Community Admin

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469 Messages

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Hi @ericgweiss,

It's certainly not an ideal situation and is something that we are working on with our manufacturers to lessen customer impact in situations like this going forward. That being said, our manufacturers are working hard in production and as soon as we receive the items from the manufacturer we will be shipping out the back-ordered items to our customers.

SimpliSafe Social Team
SimpliSafe Home Security