J

Wed, Oct 21, 2020 6:28 PM

Suggestion - Added features to Timeline

Oddly, timeline doesn't seem to record activity from any of the regular entry / motion sensors.  It's mostly focused on camera feeds, which are often spotty.  I'd recommend adding other sensor activity to the timeline as well.  Notifications can be set up based on personal preference, but there should always been a central repository for all recorded data, including sensors.  Also, a filter on the timeline would be EXTREMELY helpful if you're looking for something specific...  like activity on a certain camera, but without knowing exact time.  Recommended filters: date, time, camera / sensor.

Community Admin

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469 Messages

2 y ago

Hello @JCmax82,

It sounds as though setting up Secret Alert for your sensors in Off mode may help fill your needs. After setting your sensors for Secret Alert, anytime that they are triggered will then post an event in your timeline as well as trigger recordings on your cameras. Please note that if Secret Alert is set up you will no longer receive a chime when that Entry sensor is opened.

SimpliSafe Social Team
SimpliSafe Home Security

101 Messages

2 y ago

RE: Simplisafe

I get that you can set up secret alerts to get notifications like JCmax82 wanted, but that's kind of like cutting off your nose to spite your face. It's not unreasonable to ask a security system to log when sensors are tripped, regardless of arming status, and still have said sensors provide alarmed protection when needed.  It's a very common feature on every prior system I've personally had, and was a bit befuddled to see it was not included in yours.

The practical applications to have a record of every time a door is opened seems to be very obvious to me.  With your proposed "solution" you've either got to put 2 different sensors on each door or go in every night and change the settings from secret alert to alarm.  I don't want to sound like one of "those" people, but if you did a survey with your customers, I would bet an overwhelming percentage of customers would welcome this feature into your product.

1.3K Messages


On November 1st, 2020 danieljustice says:
RE: Simplisafe

I get that you can set up secret alerts to get notifications like JCmax82 wanted, but that's kind of like cutting off your nose to spite your face. It's not unreasonable to ask a security system to log when sensors are tripped, regardless of arming status, and still have said sensors provide alarmed protection when needed. It's a very common feature on every prior system I've personally had, and was a bit befuddled to see it was not included in yours.

The practical applications to have a record of every time a door is opened seems to be very obvious to me. With your proposed "solution" you've either got to put 2 different sensors on each door or go in every night and change the settings from secret alert to alarm. I don't want to sound like one of "those" people, but if you did a survey with your customers, I would bet an overwhelming percentage of customers would welcome this feature into your product.


With "New" Simplisafe (SS3) system you can set some of the sensors to secret alert in the "OFF" mode, but still have them trigger the alarm as normal per their home/away settings. So, one would have timeline entries in all modes and alarm triggers in home/away, without needing to change the sensor settings every time nor needing to put two sensors on the door.

https://support.simplisafe.com/hc/en-us/articles/360029729771-How-do-I-change-my-All-New-SimpliSafe-device-settings-What-are-the-default-settings-#h_8530d982-be97-4f06-aceb-80105de741eb

Follow the link above then scroll down to the Entry Sensor settings and Motion Sensor settings.

So, yeah, it's not unreasonable to ask but the ask is already present in SS3 system, albeit at cost of entry chime when set to secret alert in the Off mode.

3 Messages

Agree here. Why wouldn't doors opening show in timeline?. Seems it's an oversight in the addition of the base station should announce which door opens instead of a simple chime.

1 Message

agree, I just bought the latest system, and there is no secret option available in the app and the history of my doors opening unless the system is armed, is not available. The lack of this logging is really surprising and Im ready to send this system back.

1 Message

2 y ago

+1 @JCmax82 - filter on the timeline! If you have lots of camera events it is challenging to review the timeline.