Terrible Customer Service Experience Dealing with Fraud
Someone is fraudulently using my address for their SimpliSafe home alarm system. As a result, I have had police dispatched to my home after reports from SimpliSafe about a possible break-in. Not only a traumatic experience for me, but also a waste of time and resources for our police department. Furthermore, if the account holder using my address actually was having an emergency, SimpliSafe has demonstrated no urgency in rectifying the issue, thus failing to keep one of their paying clients safe and protected. I have been on the phone with multiple customer service agents and a supervisor (Ron), and thus far have seen no progress made on this issue. It's been incredibly disappointing and I do not recommend doing any business with them if they are okay sending out officers to a wrong address when you as a customer may be experiencing a real emergency.