The outdoor cameras are trash. STOP SELLING THEM.
I cannot believe that SS released these cameras. They are complete garbage. Half the time they don't wake up and just give an error, the rest of the time they wake up too late to be able to see the person before they're walking away. Going into live view also has a massive and massively varying time delay. No it's not my wifi. I have fiber internet and a router literally on the other side of the wall form the camera and the SS speed test gave great stats. it's the camera not anything else. That SS shipped these products with such insane security flaws is beyond my ability to comprehend, especially given that their alarm products are top notch and I've been pleased with them for over ten years.
My Nest cams were getting glitchy and Google refused to do anything about it so I decided to switch to the SS cameras since they would incorporate into my existing alarm system. Huge mistake. These cameras need to be taken out of circulation immediately until they can figure out how to make them reliable.
The real kicker is when I called customer service for a refund, the guy said he deals with calls about these cameras all day every day so SS knows full well they released a shoddy product. Stop the bleeding now and stop selling this junk. Stick to alarms until you can develop a camera that's actually useful!