In the past I could access the timeline for my account and go back as far as I want. For about a year now, the timeline only shows the last 8 days. If I go back any further the results are: "no events yet". I have tried to get an answer to this from the tech support people, had my base station and keypad replaced and the customer reps have no answer for me other than to reboot my system. The system is fine. It shows all the activities for the last few days. This is a policiy issue as far as I can tell. Simplisafe simply refuses to allow me to go back beyond one week. For owners of seasonal homes it is impoertant to be able to verify visitations to their property for isnsurance purposes. I am told that the timeline is maintained by Simplisafe and tghey have been able to verify dates for me. Why on earth would they disable this feature from their site? Contacting the support team by email gets me nowhere. They can't answer questions about my account for "security" reasons. This forces me to call their people who for the most part are friendly and try to help, but they don't have the answer, either and if they try to get someone else to help, they are on hold just like I am for 20 minutes or more.