C

Fri, Sep 18, 2020 5:05 PM

Updating Payment Information is AWFUL

The UI makes finding this insanely difficult.

Every time I get a new card it takes 20 minutes to figure out where the heck to update the card info.  Even ATT makes this easier which is a low bar.

Folks - simply put a Billing and Payments tab in the left menu on the dashboard - its so simple and everyone else does it, not sure why you make this so different than that - its not intuitive at all.

If you're looking to change the Payment Method for your Monitoring service, you can do so from your online account here. Navigate to Menu (on the left) > Monitoring, then look for the Credit Card section on the top, and hit Edit. For more information, visit our Help Center here.

Advocate

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2.2K Messages

Il y a 2 y

Just out of curiosity, why do you get a new card so often?

Advocate

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2.8K Messages

Il y a 2 y

^ churning for sign-up bonuses?  LOL.

Advocate

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2.2K Messages

Il y a 2 y

I have 1 card I've had for 40 years.  And another I got when I went with my current bank, maybe 20 years.  I'm not big on change...

If it ain't broke, don't fix it.  I still have not taken down my SS2 system and put up my SS3...

1 Message

Il y a 1 m

Have any of you ever been scammed on a credit card that has to be replaced..  thats rather obvious.