TheCat's profile

Fri, Jul 9, 2021 1:57 PM

Where to change credit card for billing?

I got a message that I need to update my credit card as the old one expired. The message says "Please update your billing information online so that service is not cancelled."

I can't find anyplace in my account to update the credit card. https://webapp.simplisafe.com/#/account

Where is the link to the billing information?

Advocate

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108 Messages

1 y ago

I found mine here: https://webapp.simplisafe.com/#/monitoring
At the top where it shows your monitoring plan it has the monthly price, monitoring company phone number and then the credit card payment method.  Under that it says "edit", where you can change the payment method.

Community Admin

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2.9K Messages

1 y ago

Hi folks,

Yep, on the webapp, you can find payment options in the Monitoring section.

You can also change payment info through the SimpliSafe app, under Settings > Plan + Billing.

- Johnny M.
SimpliSafe Home Security