mjholbrook4's profile

Mon, May 2, 2022 5:05 AM

Burning smell tonight & buzzing from my chime box I will call Simplisafe tomorrow when they are open very disappointing that no one could t

I was watching TV and all of a sudden heard this loud buzzing noise and then smelled burning plastic I almost called my local fire department I tried calling Simplisafe but they are closed I googled the problem went outside pushed my doorbell which seemed to solve the problem but I am frightened of it happening again and causing a fire I will call Simplisafe tomorrow when they are open very disappointing that no one could take an emergency call

Official Solution

Community Admin

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2.9K Messages

3 m ago

Hello @mjholbrook4 ,

This is extremely concerning. If you haven't already, and if you're able, we strongly suggest disabling the doorbell circuit.

I have requested a call from an senior specialist to reach out and take care of you as soon as possible.

6 Messages

@davey_d​ thank you I appreciate it. I spoke to a customer service girl this morning as I called in. and she was not helpful at all. Told me to get an electrician. I turned my circuit breaker off in the meantime. 

6 Messages

3 m ago

Buzzing and burning smell coming from my chime box

Note: This comment was created from a merged conversation originally titled Buzzing and burning smell coming from my chime box

6 Messages

I wanted to add to my comment that I tried calling Simplisafe tonight and there was no one to talk to