Cameras Disconnecting on Mesh Network
I have installed a TPLink Deco M9 Plus mesh net in our home, six nodes. Internet link to master is gigabit fiber. Each node is placed within six feet of a SS camera/doorbell. A central hub is given a cat6 gig link back to the master to boost the 5mhz connect band. Streaming TV is supported by cat6 gig link to ethernet switch connected to main node. There is no node connection with more than one hop, others go direct to main node.
I am experiencing doorbell disconnects, camera disconnects. So far I have replaced one doorbell (made no difference - it just disconnected again) and support is sending another for the front door now. Why? I don't know. Tech had no other answer. Except "your wifi signal from the router is too weak". Sorry, wrong answer. I can connect to that node statically and run speed test 30 ft away in the front yard and get 200mbps up and down or over. Beside that the speed test from SS software for that camera shows -44dbm and 8-12mbps upload, clearly adequate and within the guidelines. It disconnected this AM when I looked.
I have disabled "mesh" connect on every camera in the Deco net which statically connects them directly to their nearby node - less than six feet away in each case. The home is wood frame - no brick, no stucco. No camera must pass wifi through more than one single wall to reach the router. Further, since I set static connect in the Deco software the connect test of SS software on each camera runs -28dbm to -44dbm with speeds from 8mbps upload to 14mbps upload. Still...the cameras disconnect and show disconnected in the SS software app. After a while, seconds to minutes, they renegotiate and reconnect. I also turned on QOS and gave the SS base station and the doorbell pros "high" allocation. That made no difference either. Actually the home is older so no "tinfoil" weather cladding to pass through either underneath the wood siding. The house is single story rancher, long and that's why I went mesh.
Important thoughts perhaps...TPLink Deco M9 has one SSID only. Each device connects at 2.4 or 5 speed at connect, it is not a separate SSID, Speed or subnetwork allocation.
Many calls to tech support, some are great, some just don't want to deal with it or try to understand, just repeat catch phrases etc. I asked for escalation and the tech lady said "done, be sure and wait for that call". It never came. I sent an email to the support contact at SS, Dave replied and said it would be handled - so far no response from "Dave" or his tech staff.
Any suggestions would be appreciated, perhaps some tidbit of help?