Mscheller's profile

Mon, Apr 25, 2022 12:46 AM

Doorbell chime volume can’t be changed

I installed our doorbell today.  The video and two way audio work great but the doorbell chime doesn’t work on the base station. I tried to change the base station chime setting in the app but it can’t be changed. The icon shows the speaker with a line through it and the slider is in the off position. 

Captain

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4.6K Messages

4分前

@Mscheller depending on what chime unit you have, you may need a kit from SS. Here is a link to an article from the Help Center that may help, but in any event, call SS Support to troubleshoot. I needed the kit for my chime and it has worked well for since installed, shortly after release.  Please post your outcome here is you get a chance. Thanks!

https://support.simplisafe.com/hc/en-us/articles/360035706971-My-doorbell-won-t-ring-do-I-need-a-Chime-Connector-

By the way, the Help Center is an excellent support resource, and getting better each week. Check it out!

Community Admin

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2.9K Messages

3分前

Captain, I think they're asking about the Base Station Chime setting in the app. It should look like this:
@Mscheller , you're saying that the slider is not available for you at all?