benjamintrap92's profile

Wed, Jun 22, 2022 2:53 PM

Doorbell will not detect motion

Hi I am a recent SimpliSafe convert and am mostly very pleased with the system. There is an issue though that my front doorbell camera will not pick up any motion. I have tried adjusting the sensitivity to high and turning it to “all motion” and still it won’t pick anything up. I’ve stood in front of the doorbell jogging in circles and waving my arms and it doesn’t recognize ANYTHING.

Community Admin

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Il y a 1 m

Hi @benjamintrap92 ,

Just a couple of things to doublecheck. First, you want to make sure that nothing is obstructing either the lens, nor the infrared emitter (the smaller dark spot on the face). That includes the lens cover, if it's still on!

And I'm assuming that other functions are working? That is, if you access the Video Doorbell through the app, a livestream is going through? And pressing the button should trigger a Push Notification on your phone.

If not, we may want to troubleshoot the WiFi connection. There are some tips for that here.

2 Messages

@davey_d​ figured out exactly what was happening actually. I had no idea “all motion” relied only on the infrared camera, it’s over 100° where I live right now so switching it over actually made the issue worse! Now on “people only” it works like a charm. Hopefully this helps someone else out too!

Community Admin

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2.9K Messages

@benjamintrap92​ ahah! Yes, All Motion does use the infrared only. The benefit is that any heat-generating object can trigger (and not just things that are people-shaped). But yes, when it's super hot outside, it might have trouble differentiating between people and the background.