2 Messages
Doorbell will not detect motion
Hi I am a recent SimpliSafe convert and am mostly very pleased with the system. There is an issue though that my front doorbell camera will not pick up any motion. I have tried adjusting the sensitivity to high and turning it to “all motion” and still it won’t pick anything up. I’ve stood in front of the doorbell jogging in circles and waving my arms and it doesn’t recognize ANYTHING.
davey_d
Community Admin
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2.9K Messages
Il y a 1 m
Hi @benjamintrap92 ,
Just a couple of things to doublecheck. First, you want to make sure that nothing is obstructing either the lens, nor the infrared emitter (the smaller dark spot on the face). That includes the lens cover, if it's still on!
And I'm assuming that other functions are working? That is, if you access the Video Doorbell through the app, a livestream is going through? And pressing the button should trigger a Push Notification on your phone.
If not, we may want to troubleshoot the WiFi connection. There are some tips for that here.
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