Sunday afternoon I was out and somebody rang my doorbell. For the first time ever I used the audio function to talk to them, turned out they were trying to sell me something I didn't want and I sent them away.
This morning I thought about it and wanted to review the conversation so I went into the SimpliSafe app, found the event and watched the video. As soon as I started talking to him in the video, the recording cut out and a message saying "No video. We've lost this part of recording due to some internet issues with your camera".
Now I have a very solid Internet connection - it is 200 Mbps service but it regularly exceeds that for downloads and uploads are between 35 and 40 Mbps. I hardly ever get drop outs either from the Internet connection or WiFi.
I have an Orbi Pro mesh system and a strong WiFi signal everywhere in the house - including by the doorbell. In fact, there is a satellite sitting no less than 10 feet from the doorbell. The Connection Check for the doorbell shows that both the Signal Strength (-39 dBm) and Upload Speed (4.4 mbps) are good.
I've had issues with the "no video" message in the past and have dropped the picture quality from 1080p to 720p but it doesn't seem to have made a difference.
Is there anything that can be done to make this crappy device & service work better? Should I just scrap it altogether and install a Ring or Nest doorbell camera instead?
I mean really, what good is a video doorbell if it doesn't reliably record video?