Liska23's profile

Tue, Jun 28, 2022 12:50 AM

Video doorbell Pro will not turn on

I just installed my new Video Doorbell Pro, but I am not getting the flashing white light or the chime when I press the button. I had my transformer replaced, it is now at a steady 16V. When you first put the doorbell on the plate, the chime sounds, and a steady yellow light comes on for about 30 seconds, and then nothing. I have left it on the plate to charge for over an hour, the steady yellow light comes on intermittently and stays on for about 30 seconds at a time, but that's it. I have reset it using both the small and the large buttons on the back several times. I have tried connecting it directly to the port on the back, and nothing. When I press the button the chime does not sound, and I never get the flashing white light indicating that it is ready for set up. Spoke to tech support, they sent me a replacement. Same thing. Can both of the doorbells be DOA? Has anyone had this happen? Any solution ideas/suggestions?

Accepted Solution

Captain

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4.6K Messages

Il y a 1 m

@Liska23 Let me first tell you a condensed version of an experience by my friend who is a Sr. Security Network engineer for a large national IT company. He fried 3 doorbells, spoke with SS support several times and no help. He asked me for a suggestion.  He called support and politely arranged a call back from a product supervisor/specialist. The end result was finding the reason: an old bell ringing unit (Yeah, like the big clunky kind you used for that old jr. high experiment), went out and bought a new chime unit (not digital) and tada, no issues.  Of course I cannot tell you what the issue is in your case, but do recommend you escalate the call and get that callback at a mutually convenient time for you and for SS.

Please post your outcome here.

Official Solution

Community Admin

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2.9K Messages

Il y a 1 m

Hi @Liska23 ,


To expand on what @captain11 said, the Video Doorbell Pro is compatible only with wired analog/mechanical doorbells. So before continuing, we should make sure that's what you have. You may need to install (or have someone install) a mechanical doorbell, if not.

But the next thing is that there might still be an issue with how power is routed to the Video Doorbell, and a Chime Connector can help. You can give our Support team a call at 800-548-9508 and we can send you one free of charge.