laurabgist's profile

Tue, Aug 9, 2022 1:42 PM

Black face plate for the Video Doorbell

I did not receive any faceplates with my Simplisafe doorbell.  The white doorbell sticks out like a sore thumb against my brick.  Where can I get a black faceplate??

This post was created from this comment on different post

Official Solution

Community Admin

 • 

3.1K Messages

2 m ago

Hi,

Unfortunately no, the Video Doorbell Pro is only available in white. However, if you're willing to go a bit DIY, you can gently pry off the existing face plate on the unit and paint it any color that you would like.

Captain

 • 

4.7K Messages

@davey_d​ This is an example of marketing working in favor of a retail channel and, unfortunately often the case, against the best interest of customers.

Solution: SS Marketing needs to get on the horn with Best Buy and have them add a new SKU for the different color faceplates to be sold separately. Okay, charge an exhorbinant price like $10 bucks for a 28 cent part but make it available.  I get the required incentive but this situation is just plain stupid. (My apologies for my french......)

@laurabgist  I contacted someone who purchased their doorbell pro from Best Buy and confirmed they have the black plate. I will have it tomorrow morning. Will gladly mail it to SS for them to send it to you if SS agrees to do it. Please advise.

(edited)