route_66_guy's profile

Tue, Apr 14, 2020 6:42 PM

Camera Offer and 3 Months Free Interactive Monitoring

Just received an E-mail today from SimpliSafe with this offer:

Beginning today, we are doing two things.

1. We're cutting the price of our Certified Refurbished Security Camera to only $19.99.

2. We're giving you our premium tier of monitoring, Interactive, for 3 months, at no additional charge beyond what you pay today.  

I have Ring indoor cameras...also 2 outdoor...that work great, but this offer is tempting.  I have had the standard monitoring for the past 6 years and never saw the need to update Interactive.  

Any thoughts on this and if you have the Interactive plan what benefits do you see that make it worth the money?

1.2K Messages

2 y ago

Well, I'm keyless now for one thing.  With our August locks we all use the app these days so no need to carry a key which has been nice.  App turns off alarm and unlocks door in one shot.  It may not be a feature for everyone, but we love it.

Captain

 • 

4.7K Messages

2 y ago

For 20 bucks, I will call sales tomorrow and order a refurb simplicam for the basement. 3 cover my entire 1st floor now.

Advocate

 • 

2.2K Messages

2 y ago

DP, keyless you say?  What do you do if your August lock decides not to unlock?

1.2K Messages

2 y ago

Well, I have more than 1 lock so they'll both have to fail.  But my neighbor, who is family, has a key just in case.  I'm about to hit 1 year with these locks and have not yet needed that spare key.  :)

166 Messages

2 y ago

I signed up for the 3 free months of Interactive monitoring and ordered the camera, total was $30.22 with tax and shipping.  I have been playing with the App and so far it's pretty neat.  Put my lousy remote in a drawer..no more false alarms triggered by the darn thing. Might just end up paying a few more bucks a month.

1.2K Messages

2 y ago

^nice.

166 Messages

2 y ago

Well, today I noticed I was just billed $24.99 for Interactive monitoring, so much for the 3 months Free offer!  I will be making my first call in 7 years to customer service Monday morning!  I have decided to keep the service, just disappointed they didn't honor their offer of 3 months FREE!  Just hope I get the service I expect from customer service.....

Captain

 • 

4.7K Messages

2 y ago

@ Route 66 Guy I called two days ago and spoke with Jennie, working from home in Florida. She was excellent and picked up the phone in under 30 seconds. Purchased a refurb Simplicam as posted above for the 19.99 plus tax and shipping.  Quite the deal!

166 Messages

What number did you call?  This will be my first time ever calling customer service in 7 years of ownership so I hope it goes well.  Any tricks in setting up the camera I should know about?  My camera will be here Wednesday.

166 Messages

2 y ago

Thanks a million...big help.  Will let you know how it goes.

Captain

 • 

4.7K Messages

2 y ago

@Route 66 I typed in the wrong number. It is corrected in my original post. My apologies for the 10 thumb entry.

UPDATE: PLEASE READ:

Some wizardry from SS tech is going on, I believe. I entered the correct number 3 times, and it continues to revert back to a different, same number.  There must be code not to post it for some reason, so I will try again in this post with the numbers spelled out.

Eight hundred, three zero one three seven five nine.  To test this further I am now going to type in the same numeric:  800-301-3750. Hitting save now.

This time it worked.  I went back again to the last post, entered the exact same number in the post, hit save and it converted it again!.  Very, very weird.

Captain

 • 

4.7K Messages

2 y ago

@ Route 66 Guy I dialed: 800-301-3759 option 4 and then option 4 for customer service.  The camera install since release has gone from "spotty" to "damn easy".  Improvements have been significant. Some general suggestions:

Scan the QR code in well lit area, use the reflection off your phone screen to line it up with the camera lens and start about 2 inches from the camera, slowly move your phone out to about a foot and then go back in slowly to the lens.  Also, if there is silence after the camera says "attempting to connect to wifi" wait a good two minutes before you bail, as you would be getting a firmware update.  All in all, hats off to SS dev for the improvements made. Good luck.

166 Messages

2 y ago

Thanks Captain....I used the 800 301-3759 number and talked to Denise in Customer Service.  She looked at my account and verified the mistake.  She said that since I all ready paid the $24.99 for April, the next 3 months will be free and I won't be charged again until August.  She also said there was a special running right now for a New camera with an outdoor kit for $60, plus tax and shipping.  I took the offer.

I must say that my first experience calling customer service was exceptional.  Denise answered the phone right away, fixed my problem, AND sold me my second camera, all within a 10 minute phone call.  Very pleased with SimpliSafe and their customer service.

Captain

 • 

4.7K Messages

2 y ago

@Route 66 Guy  I am glad it worked out for you, and believe you will find the 24.99 plan a great bargain.  Many benefits and half he price of those crooks at ADT. (former customer but I believe you already knew that.)  Have a great week.

1.2K Messages

2 y ago

I didn't know Captain was a former ADT customer.  Who knew!  :)

Advocate

 • 

2.2K Messages

2 y ago

He turned me into a former ADT customer, and that's without me ever being their customer  :-)