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Mon, May 10, 2021 11:52 PM

Can NOT purchase additional sensor without purchasing entire Base unit

After adding additional sensor and FOB keys to the cart the system adds the base system and pad automatically to the cart, there is no way to delet them We do not want that, we already purchased the entire system a few days ago.

Two questions:
1. Why did the manual said you can purchase additional sensor but failed to inform the customer you must also purchase the base unit and keypad again???
2. Do we need an RMA# to return this product???

Captain

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4.6K Messages

1 y ago

@db2iseries actually you can, either at the website or on the app. Will post the link

here is the link. If you have issues, check your app or just call them. They will be more than happy to assist you spending your money! "-)


https://simplisafe.com/alarm-sensors

Community Admin

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2.9K Messages

1 y ago

The Captain beat us to it. Yep, the link above will take you to the Extra Sensors page.
And by the way, we're also already testing a few versions of the Shop page with the link for Add-Ons being more visible. You might see it rolled out for everyone soon.

As for any other concerns (like if you wanted to take advantage of our 60 Day Money Back Guarantee), you just want to give us a call at 800-548-9508. Our Support team can send you a prepaid return label to send your items back.

- Johnny M.
SimpliSafe Home Security

27 Messages

1 y ago

You can also purchase additional sensors at Sam's Club, Amazon, eBay, and other retailers and Internet outlets. You do not have to buy additional equipment directly from SimpliSafe. Just bought additional items for my daughter's new system at Sam's.