I was disappointed to find out today that SimpliSafe does not support its devices purchased from other retailers. I purchased a second SimpliCam from the Simplisafe display at Best Buy. The camera would not log into my existing system, and I received help from your tech support. They were able to see the view from my functioning Simplicam, and said the new camera was likely defective. They stated a new camera would be sent out in a couple days and a return postage slip to return the defective one would be included. It never arrived, so I called SimpliSafe again. The person there said that I would have to go back to Best Buy to rectify the problem, and that they do not support devices not purchased directly from SimpliSafe. They also stated they have no record of me having purchased any SimpliCam, even though I obtained one with my initial order for the system, and you can actually see the view of the camera on my system! Best Buy showed consternation that SimpliSafe would not take back a defective product. They were gracious enough to refund the purchase price even though I was outside their refund time window. I recommend you inform your customers of your policy in an obvious location on your website. I have informed those I know who either use your system or are looking for a new one.