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Tue, Mar 30, 2021 1:28 PM

Do the Doorbell and Smart Lock work in the UK?

Is anyone using the Doorbell or Smart Lock in the UK?  I'm thinking of buying these from the USA.

UK Simplisafe customer service said they weren't 100% sure whether either are compatible with the UK app, but at the Camera set up tab I see the image for the Doorbell.

Thanks in advance!

Community Admin

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469 Messages

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Hi @andraay,

Due to the differences between the US and the UK markets, those devices are not currently supported in the UK at this time. If you'd like to be alerted to any new products that we release in your area, make sure that you have enabled New Product Announcements in the Email Preferences section of your account settings.

SimpliSafe Social Team
SimpliSafe Home Security

1 Message

Il y a 1 a

The op asks if they are compatible not if they are supported. Can you please clarify. Ta

Community Admin

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2.9K Messages

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Hi chris945,

By supported, we mean that US and UK Base Stations have separate branches of firmware, so you wouldn't be able to import any components from the US and make them work on UK Base Stations. This includes the Smart Lock.

The Video Doorbell Pro doesn't need to connect to the Base Station directly. However, it's designed to plug into an existing wired doorbell system for both power and sound. Due to differences in electrical systems between the two countries, the Video Doorbell Pro is unlikely to work in the UK.

- Johnny M.
SimpliSafe Home Security

1 Message

Il y a 2 m

Any chance we'll get a UK version of the doorbell and lock any time soon?

Community Admin

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2.9K Messages

@radial​ unfortunately we don't have an update at this time. But we'll make sure you hear about it if we do.