R

Mon, Oct 4, 2021 6:11 PM

Mexico

I have a home in Mexico but I live in Texas.  Will the Simplicams  work in Mexico as long as I have the app on my phone and a good internet connection?

Community Admin

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2.9K Messages

10 m ago

Hi rwhawkinsii,

The important thing to know is that we're not able to provide products or services outside of our two markets - the US, or the UK. That includes shipping products, the availability of the app on regional app stores, and charging your card to activate service.

That being said, we don't block our servers from allowing devices to operate outside of our two markets, after the devices have already been set up. So for example, so long as you set up service in the US, the camera should still be able to work in Mexico.

- Johnny M.
SimpliSafe Home Security