Mobile Features Held for Ransom
Dear SimpliSafe. I was very disappointed to learn that purchasing the hardware alone does not allow access to the mobile features. Your ads and info told me that "no monthly plan was needed to use the system. This is why I purchased your system. HOWEVER, I now know that you are holding the mobile features for ransom with a $24.99 fee to use these features. Without the mobile features, all I have is a loud siren. Unlock the features for ALL SimpliSafe customers.