worthing's profile
Advocate

Advocate

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417 Messages

Fri, Oct 15, 2021 3:46 PM

Question - What exactly do the different settings for panic buttons do?

@SS,

I can see in my system that I can pick a specific setting for both the panic button on the keypad as well as the dedicated panic button. Can someone from SimpliSafe explain exactly what the behavior is when the panic button is pressed with each of the settings enabled below:

Sound Alarm
Medical
Fire
Disabled
Silent Alarm (dedicated panic button only)

I'd like to know:

- What happens with and without a monitoring plan
- What kind of audible alarm, if any, is generated?
- With a monitoring plan, what kind of response is expected from the monitoring center? (Do they call to talk to you? If you don't pick up, what happens? If they don't call you, do they automatically dispatch a specific service?)

And yes, I've read https://support.simplisafe.com/hc/en-us/articles/360029729771-Device-and-Sensor-Settings#h_2ccc8330-be7b-4bbb-9b3e-cae750c46cee but it's incomplete and doesn't go into as much detail as I'd like. I could also make some assumptions but I'd rather know for sure. And it's an excellent time for you to generate an up to date knowledge base with this information. :)

Thanks in advance, I know this is likely to be a detailed response that will take some effort.

Community Admin

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2.9K Messages

10 m ago

Hey Worthing, Here you go:































Type



Sound



Dispatch



Sound Alarm



The default. Will trigger an audible alarm on the Base and Wireless Siren, with the same sound as burglar alarms.



Just like a Burglar alarm, the Operator will call bothPrimary Contacts before your local police.



Fire



Triggers a different Fire Alarm sound, similar to when a Smoke Detector is triggered.



Operator will call only the first Primary Contact, before your local fire department.



Medical



Triggers a voice prompt from the Base Station: "Medical Alert triggered. Please press Off or enter your PIN to cancel Emergency Dispatch."



Operator will call only the firstPrimary Contact, before your local EMS.



Silent Alarm



The "Bank Panic" alarm option. Pressing willnot trigger any audible alarm.



Operator will not call Primary Contacts, only your local police immediately.



These are all what happens if there's Monitoring Service active. If you're unsubscribed, you'll get the audio, but none of the dispatch.


- Davey D.


Community Development Manager


SimpliSafe Home Security

Advocate

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417 Messages

10 m ago

Perfect, thanks!