captain11's profile
Captain

Captain

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4.7K Messages

Thu, Dec 24, 2020 4:32 AM

Simplisafe gets a lump of coal....

Communication snafus continue with Simplisafe.

Just confirmed with a support agent they are closed at 3PM eastern tomorrow, Thursday, December 24th. Okay, I get it, you want your associates to have time with their families but what is not acceptable is not telling your customers. Not by a long shot.

You can build a world class security system. You can develop software that just a few years seemed impossible.  You can make great, entertaining commercials, you can do acts of charity. A question: why can't you communicate properly with your customers?

A lump of coal for Simplisafe management. Your customers and associates deserve better. Period.

Happy holidays.

166 Messages

2 y ago

Well, C.O.P. S. is still on the job. Just called them to wish them all a Merry Christmas and thanked them for being there.

Captain

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4.7K Messages

2 y ago

@Route 66 Guy Thanks for adding that. I forgot to add the usual disclaimer that monitoring is always open. Merry Christmas to you and your family, and a happy and safe New Year.