SIMPLISAFE WILL NOT HONOR RETURN POLICY

Call and ask that the issue is escalated to a senior manager.

And if you don't get satisfaction, dispute the charge with your credit card company and file a complaint with the BBB.

Good Luck dealing with SimpliSafe.  Give them one opportunity.  Don't bother with a CS Rep.   Document who you talk to and ask for the details to be noted in your file.  Ask for follow up and email from the supv.  At the first sign of trouble go to BBB.  They've had my return for 12 WEEKS and still playing games.  I used PayPal and since they stopped working with them I can't get my money that way.  Even after I thought I was really getting somewhere (twice) it is turning out the same. I have one more email in to the 2nd Supervisor's acct, not the general one.  If I still get no answers by the morning, BBB.

SimpliSafe forum moderators, before you delete more of my messages, why don't you help me get it fixed?????

That's why I'm The Bank...