mdolfan's profile

Mon, Jun 28, 2021 9:07 PM

SimplisSafe Warranty Question

Do I get the same warranty if I purchase a SmartLock from Best Buy instead of Simplisafe directly?  I can save almost $12 in shipping.

Captain

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4.7K Messages

1 y ago

@ mdolfan short answer is yes.  Truth be told, I have never, ever been even questioned when I bought a device, with SS readily willing to replace a failed sensor. Support has been excellent over the years. Sometimes a bit too long to reach someone, but once you do, they aim to please.

Community Admin

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2.9K Messages

1 y ago

Yep, the warranty applies regardless of where you purchase - including all our retail partners, like Amazon, Costco, and of course BestBuy.

It would be the return policy that's different, and you'll want to check with the retailer for their rules (often, it differs by product category too). If you purchase from SimpliSafe, it's 60 days, no questions asked!

- Johnny M.
SimpliSafe Home Security

1 Message

2 m ago

Are the batteries covered under warranty?

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