clteacht1's profile

Thu, Apr 7, 2022 11:53 PM

Tracking number- No product shipped

Undelivered product. False tracking number. Same old, same old.  

Got return labels. Was told to wait 48 hrs, after receiving 3 tracking numbers for 1 item, to see that USPS has it. Day 3, hung up on by Homer after being put on hold while hecontacted the warehouse.  SimpliSafe. Get it together.  Honor your companies commitments and don't train/compel your employees to lie to your customers.  Feels like bait and switch.

Community Admin


2.9K Messages



So sorry to hear about the way that your case was handled. It sounds like what happened was that your package was lost in transit, and a replacement package is already on the way. Was there still an unresolved issue? If so, I can put you in touch with a senior agent, so we can make sure that you're taken care of.