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Wed, Oct 28, 2020 4:58 AM

WHY IS SIMPLISAFE DOWN

Apparently the whole system is down.  Camera's blinking, slow response to arming.  No response on the customer service phones.  What gives?  Is anyone else having this issue?

1 Message

Il y a 2 y

Everyone is

3 Messages

Il y a 2 y

The monitoring center is open and admitted there is a system failure that is getting attention. OK, but what is the company doing for its customers that expect and pay for 24/7 uptime? Leaving tech support closed, no email, no message on website or phoneline. Company's reputation took a BIG hit tonight.

3 Messages

Il y a 2 y

The monitoring center is open and admitted there is a system failure that is getting attention. OK, but what is the company doing for its customers that expect and pay for 24/7 uptime? Leaving tech support closed, no email, no message on website or phoneline. Company's reputation took a BIG hit tonight.

3 Messages

Yeah it was pretty disheartening to be stuck at work (still there) and unable to access my camera. Had me worried about what the issue is. Would've been nice if they sent out a mass email to all costumers letting them know of this.

Community Admin

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2.9K Messages

Il y a 2 y

Hi everyone!

We sincerely apologize for the issues you experienced. We want to first assure you that monitoring services were not affected. However the issue did impact camera and app functionality, which are important pieces of our service, and that is unacceptable. We will also be evaluating our internal procedures to ensure communication around these events is improved.

In terms of the affected functionality, everything should have returned to normal several hours ago, but if you are still experiencing issues please try power cycling your cameras, and if that does not resolve it you can reach out to us at  customer-support@simplisafe.com or over the phone at 1-800-548-9508.

- Johnny M.
SimpliSafe Home Security

1 Message

5 Nov 2020, 1015 EST.  Started again last night and I still can't get into either of my two systems now.  Nothing from SimpliSafe.  I'd appreciate a mass mail of what's gone wrong and how long it'll take to fix.  The silence is unfair.  Wes

2 Messages

Il y a 2 y

This seems to be happening again.

3 Messages

I can't get the phone app or website to even login

Captain

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4.7K Messages

Il y a 2 y

Android phone, app SS3, 3 Simplicams and 1 Doorbell camera, all up an running. Verizon SIM.  Possibly local outage? I am in the Chicagoland area.

Community Admin

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2.9K Messages

Il y a 2 y

@Captain11

You might have logged in after we got the server issue resolved. But yes, there was an outage that lasted a little more than an hour, that affected both cameras and the SimpliSafe app. Service did fluctuate during this period, so not everyone was affected at the same time.

@wesuen2

Our engineers were able to get the issue resolved before 11pm last night. Are you still having issues now? If so, there might be something else going on with your system and we should troubleshoot. Please call our Support team at 800-548-9508 and we can get you back to 100%.

- Johnny M.
SimpliSafe Home Security

Captain

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4.7K Messages

Il y a 2 y

@Johnny M Outages again??!!! And zip, nothing, no communication about it again??

1 Message

Il y a 2 y

Checking through the posts ... its Sunday, December 13th, 2020 and I've just begun having this issue in the last week. I'm having to log in and getting disruptions to the service.

2 Messages

I've also been seeing this for at least a few days. It does not make me feel secure.

2 Messages

I've also been seeing this for at least a few days. It does not make me feel secure.

11 Messages

Il y a 2 y

The last couple of days the App keeps saying "NO CONNECTION" -

Captain

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4.7K Messages

Il y a 2 y

@john_2616  call SS to troubleshoot. My, and others, are fine.

Community Admin

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2.9K Messages

Il y a 2 y

Hi all,

Sorry about the trouble. There is a known issue that affects iOS users specifically, where that "No Connection" message may pop up incorrectly. Our engineers have already identified the root cause and have sent the update to the App Store. We're working with Apple to fast-track to your devices ASAP.

In the meantime, since the issue affects the iOS version of the app only, you should still have full access to your system by logging in via the web, at: simplisafe.com/login

If you are still having issues logging into your account through webapp, or if you are having the issue on an Android phone, there might be a different issue going on with your account. Please give us a call at 800-548-9508 and our Support team can take care of you.

- Johnny M.
SimpliSafe Home Security

Captain

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4.7K Messages

Il y a 2 y

@john_2616 just wanted to let you know upfront the following sarcasm is directly aimed at SS Mgt, senior level....

john_2616  for the deluxe, gucci, immediate status of all of SS services for your account, please refer to your phone app or the SS website dashboard for the Customer Resource Center. (CRC). Select System Status and you will find all of the pertinent information there in a timely, real time,  easy to read, format.  We have spent countless seconds and at least $1.76 (change received back when we did a trip to e nearby McDonald's) and leveraging the talents of 3 sixth graders we hired during their lunch hour (reason why we were at McDonalds, paid them in Happy Meals) to bring this world leading, cutting edge online informational miracle to you.
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Okay, Simplisafe.  I have been writing these posts for going on nine (9) years now. Seriously, you could get high school  interns to get this done, at least first version, for a weekend of work and pay them with a pitcher of root beer and a few pizzas (throw in extra toppings for working on the weekend) and get this done.

Thanks for watching, end of commercial and now back to our regular programming.

4 Messages

Il y a 2 y

Three days since I installed the iOS App update to 2074.51.1 and the App remains stable.  All functionality is operating properly. Thanks SS Support.

1 Message

Il y a 2 y

????the library has not recorded and kept anything since December21, 2020.  Folks at Simpli Safe are hard to get ahold of.  When they do answer the standard answer is the technical department is working on it.  Arlo Pro is suddenly not keeping recordings
With ZERO video in the lib array for 3 weeks it seems we should be receiving updates from them.  And a credit
What in the heck is anyone doing to fix this issue?????