Base station never updated

Hi @deell308 ,

Base Station firmware updates are supported only through WiFi. Have you already checked that your unit is connected that way? You can check on the Keypad via Menu > System Settings > WiFI.

And it's a different topic, but since it sounds like you've also had your system for a while, I would also suggest checking if your system's cell connection to make sure it's been upgraded to 4G. You can find more info on our Help Center here.