smn's profile

4 Messages

Tue, May 3, 2022 6:21 AM

Battery life and refunds

Has anyone actually seen 3-6 months battery life from the outdoor cameras that is being promoted? I have my cameras in locations with low traffic, set on low sensitivity and am lucky to get a week out of them. Recent updates have made it worse.

anyone been successful in getting Simplisafe to refund these? Clearly they are not ready for production. I’ve given it 6 months and am fed up

Official Solution

Community Admin

 • 

2.9K Messages

3 m ago

Hi @smn ,

Sorry about all the performance trouble you've been having with the Outdoor Camera. The two most recent updates for the Outdoor Camera should have had an opposite effect, since they both partly target issues that are affecting battery life. 

We do have a 60 Day Money Back policy. But our Support team might still be able to try a couple of troubleshooting steps to get your cameras performing better - including perhaps replacing the units entirely if we haven't already. Please give us a call at 800-548-9508 and we'll take care of you.

(edited)

4 Messages

3 m ago

Nope - support can’t figure anything out. Recent updates having opposite effect.

theese products just don’t work