Cannot connect and/or display live video from outdoor cameras only
I am at my wit's end and probably a few days away from returning my entire Simplisafe system to get something else instead.
And it's a shame too. The sensors and the single indoor camera unit I purchased all work just fine and were a breeze to set up. But no matter what I do, I can't get outdoor camera units to connect to my system. In the few cases I have gotten them connected, they never display a live video feed.
To date, I've spent over 2 hours on two separate phone calls with technical support and even had 2 new outdoor camera units sent to me. They are scratching their heads and blaming my Internet Service Provider, AT&T (I have AT&T fiber). But all four of the units I've tried all exhibit the same symptoms:
The first time I try to connect the camera, it will connect to the system. But at the end of the setup, it will be unable to load a live feed, giving the error: "Camera Disconnected".
What is odd is that when there is movement in front of the camera, there is a moment alert sent to the app and added to the home screen feed, along with a still photo capture. So it seems the camera is capturing a signal, it's just incapable of sending it to the app for some reason.
I've tried the above from both an iPhone (9) and an Android (OnePlus 5T running Android 10). No dice.
I experimented with two different 2.4 GHz WiFi networks I have setup here as well. I made sure my phone was on the same network each time. Neither worked. The 2nd network I tried was being broadcast directly from my fiber gateway, whereas the first was via my primary router. Its perhaps worth noting that I have an Asus ZenWiFi AX (AT8) mesh router and an AT&T BGW210-700 fiber gateway/router. I've configured the BGW210-700 for IP passthrough, so that the Asus is getting a WAN IP address. This allows my Asus (a much more configurable and powerful router) to do its job without the redundancy of the BGW210-700 in the way. Details on the configuration I used can be found here.
Should I decide to remove a camera from the system and re-add it, I'm unable to do so, as the camera is unable to connect once I get to the point in the setup where it tries to connect to WiFi. It's almost as though the previous camera installation has left some sort of imprint behind that is somehow buggering things up.
If anyone here has any ideas on things I might try, I am all ears. I have to think there is some peculiarity with how my fiber gateway or router are configured that are to blame here, I just have no idea where to start. The fact that the system provides almost nothing in the way of log files or detailed error reporting makes it nearly impossible for me to try and identify the root cause here. This is exacerbated by the fact that the two support representatives I've spoken with are equally blind on their end, with little to no logging to work from.
I really hope we can solve this. I don't want to walk away and throw away the hours I've spent thus far. But at this point, I'm out of ideas.