kevinis43's profile

Tue, Jan 11, 2022 8:09 PM

Getting continuous notifications from outdoor camera when no motion activity

I have a new outdoor camera above the front door.   This has worked fine for several days but this morning I started receiving continuous notifications every minute.  I can't see anything outside that would activate it.  I have the sensitivity set to low and "people".  I also tried narrowing the vision field.  There isn't any wind today.  If I turn notifications off for a while and then back on, it will stop.  But then I go through periods of phantom notifications starting again after notifications are back on.    Is there anything else to try or is the camera defective?

Official Solution

Community Admin

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2.9K Messages

2分前

Hi all,

An update on this issue. Our engineering team is aware, and is working on a fix - targeting the next firmware update. In the meantime, we suggest (if you haven't already) setting your Outdoor Camera to People Only Mode. That may reduce these incorrect triggers significantly.

14 Messages

@davey_d​ I do have to say that didn't work for me, but turning off the spotlight all together is another good walk-around for now until this get fully resolved. 

13 Messages

@davey_d​ 

sure appreciate the communication from SS. Been dealing with outdoor cam issues since last Oct. I just keep hoping they’ll get the bugs worked out. I have cams b/c I live in moose, Bear, Mtn lion country..If I change setting to people only, will it notify me when wildlife are present?  

40 Messages

@davey_d​ in people only mode I can walk directly towards the camera and do jumping jacks and it picks up diddly squat. Only if I walk at the exact horizontal path does it pick me up. Otherwise it records 3 minutes of nothingness. Today the outdoor camera completely missed a solicitor walking up, doorbell camera caught him perfectly, outdoor cam picked up the last few seconds of him leaving my property. These outdoor cameras should be recalled. Fred flintstone had better cameras than this PO$

Community Admin

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2.9K Messages

@gregter​ I understand. Keep in mind, that's actually how all motion sensors work; they're much better at detection motion when the object is moving laterally.

But could there be something about the way your camera is set up that impedes detection? If you're comfortable sharing, it might be helpful to show us (and our engineers) a screenshot or video of what your camera can see. 

(edited)

4 Messages

You say targeting the next firmware update - that's fine saying that, but that could well be months away!

This problem has been ongoing for months now, without resolution.   I am on my 2nd replacement camera for this problem and after receiving over 170 notifications every 3 minutes last night I called SS today and am returning the camera for a refund.

As a SS customer for the past 3 years, I am very disappointed. If you own a camera with this issue then forget all the suggested possible remedies - I've tried them all to no avail!  There is an inherent problem with these cameras and until it is resolved I would seek a refund or just let the camera gather dust on a shelf!!

86 Messages

7分前

The same thing happened to me. I took the battery out and put it back in to force a "reboot" of the camera. This seems to have corrected the issue for the most part. I still get occasional phantom notifications and sometimes it does not alert at all when someone walks right by it.  

45 Messages

@kennybryant​ I've done this.  I've also "removed" camera from app, and re-installed.  It was OK for a couple days, but it is back to the same shenanigans.  Extremely annoying.

13 Messages

No solutions SS?  Same crap with all 4 outdoor cams. Frustrating PIA

13 Messages

@kennybryant​ thank you for forwarding SS reply. Appreciate the latest communication

26 Messages

7分前

My back door outdoor camera started doing this yesterday. It's battery was 43% a couple of weeks ago when the percentage part worked. ( Bring it back please)  now it just shows 1/4 mark. Every 7 minutes it would trigger. I put in a fresh battery and it all stopped. Maybe that is a sign of low battery.

45 Messages

@pjanits​ My camera (at night only) records every 3 minutes plus or minus a few seconds.  My camera is powered by cord plugged in, so I don't think a low battery is causing this.

Captain

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4.7K Messages

7分前

I have two outdoor cameras and, from the start, intended to have them run either on AC or the solar panel.  A camera mounted on the house right under the gutter in Chicagoland is not a formula for success with the wind chill today at a balmy -2! Both of my cameras have the SS AC adapters, very well built and designed, and work as expected.  Unless your cameras are easy to get to and you have nice weather year round, I do suggest the AC adapter or solar panel options.

46 Messages

7分前

It happened to me. I took the battery out and put it back in to force a "reboot" of the camera. Started at 3:00 am, getting notification every 3 minutes. I had solar panels connected, so the batteries were fully charged. After rebooting seems to be OK.

Captain

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4.7K Messages

@tls​ What was the weather doing at the time? I had this a few times during heavy rains

46 Messages

Clear night, no rain or snow. Nothing moving around. Tempura re 24 degrees F.

Captain

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4.7K Messages

Definitely odd; anything moving in the view of the camera ie trees? Street light? your solar pannel takes the power out of the equation....I would definitely call support to troubleshoot, settings is it on latest firmware etc or replace it.

(edited)

45 Messages

@captain11​   I have this same problem.  My camera is plugged in, I have tried all kinds of different settings.  I've even removed camera from app and then re-installed.  It still records 3-minute long videos every three minutes, yet doesn't upload the video.  I'm pretty sure SimpliSafe knows about this issue, but doesn't know what to do to fix it.  This only happens at night, otherwise the camera operates fine.

13 Messages

@tls​ it’s a firmware issue. SS is supposedly in the process of fixing it. Again! 

14 Messages

4分前

Having the same issue, wifi is good connected to AC adapter,

45 Messages

@folivertx​   Same here.  It's super annoying, plus, as it continuously malfunctions at night, I have no real camera security.  Mine records every 3 minutes and records 3 minutes at a time.  In other words, it's constantly recording with a couple seconds of stop-start between videos.

3 Messages

2分前

My outdoor cameras get into this state if I turn off motion events while it's recording.  This one simple action now renders the motion events setting useless, as the camera now ignores the setting and will always trigger on motion.  I can turn the setting back on/save, and then off/save as many times as I want and no matter what, it will trigger on motion.  The only way to "fix" it is to take the battery out.  Which, as I mentioned in another post, is baffling to me that there is no option to reset/reboot the camera from the software.

1 Message

12日前

My outdoor camera is doing the same thing.  Motion detected very 3 minutes, even if the motion turned off and no outdoor motion at all.  Very frustrating!!! SIMPLISAFE we need your help!!!!!