Getting continuous notifications from outdoor camera when no motion activity

@davey_d​ I do have to say that didn't work for me, but turning off the spotlight all together is another good walk-around for now until this get fully resolved. 

@davey_d​ 

sure appreciate the communication from SS. Been dealing with outdoor cam issues since last Oct. I just keep hoping they’ll get the bugs worked out. I have cams b/c I live in moose, Bear, Mtn lion country..If I change setting to people only, will it notify me when wildlife are present?  

@davey_d​ in people only mode I can walk directly towards the camera and do jumping jacks and it picks up diddly squat. Only if I walk at the exact horizontal path does it pick me up. Otherwise it records 3 minutes of nothingness. Today the outdoor camera completely missed a solicitor walking up, doorbell camera caught him perfectly, outdoor cam picked up the last few seconds of him leaving my property. These outdoor cameras should be recalled. Fred flintstone had better cameras than this PO$

@gregter​ I understand. Keep in mind, that's actually how all motion sensors work; they're much better at detection motion when the object is moving laterally.

But could there be something about the way your camera is set up that impedes detection? If you're comfortable sharing, it might be helpful to show us (and our engineers) a screenshot or video of what your camera can see. 

You say targeting the next firmware update - that's fine saying that, but that could well be months away!

This problem has been ongoing for months now, without resolution.   I am on my 2nd replacement camera for this problem and after receiving over 170 notifications every 3 minutes last night I called SS today and am returning the camera for a refund.

As a SS customer for the past 3 years, I am very disappointed. If you own a camera with this issue then forget all the suggested possible remedies - I've tried them all to no avail!  There is an inherent problem with these cameras and until it is resolved I would seek a refund or just let the camera gather dust on a shelf!!

@kennybryant​ I've done this.  I've also "removed" camera from app, and re-installed.  It was OK for a couple days, but it is back to the same shenanigans.  Extremely annoying.

No solutions SS?  Same crap with all 4 outdoor cams. Frustrating PIA

@kennybryant​ thank you for forwarding SS reply. Appreciate the latest communication

@pjanits​ My camera (at night only) records every 3 minutes plus or minus a few seconds.  My camera is powered by cord plugged in, so I don't think a low battery is causing this.

@tls​ What was the weather doing at the time? I had this a few times during heavy rains

Clear night, no rain or snow. Nothing moving around. Tempura re 24 degrees F.

Definitely odd; anything moving in the view of the camera ie trees? Street light? your solar pannel takes the power out of the equation....I would definitely call support to troubleshoot, settings is it on latest firmware etc or replace it.

@captain11​   I have this same problem.  My camera is plugged in, I have tried all kinds of different settings.  I've even removed camera from app and then re-installed.  It still records 3-minute long videos every three minutes, yet doesn't upload the video.  I'm pretty sure SimpliSafe knows about this issue, but doesn't know what to do to fix it.  This only happens at night, otherwise the camera operates fine.

@tls​ it’s a firmware issue. SS is supposedly in the process of fixing it. Again! 

@folivertx​   Same here.  It's super annoying, plus, as it continuously malfunctions at night, I have no real camera security.  Mine records every 3 minutes and records 3 minutes at a time.  In other words, it's constantly recording with a couple seconds of stop-start between videos.