ggcamp1's profile

Wed, May 4, 2022 1:26 PM

Keypad lights cycling

setting up new system.with 4G<. After I downloaded updates my keypad will only cycle thru Off, Home and Away.  The key pad will not respond to anything I do.  I have removed a battery and it still cycles through those three .

Official Solution

Community Admin

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2.9K Messages

3 m ago

Hi @ggcamp1 ,

So sorry to hear about this. So from what I understand, you just went through a firmware update, and now your Keypad is acting up.

If you try to access your system through the SimpliSafe app on your phone, are you still able? While on the dashboard, you can swipe down on the screen to refresh, which will check the current status of your system.

Right now, I want to determine if it's just your Keypad having trouble, or if there's more.

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