tls's profile

46 Messages

Wed, Jan 19, 2022 12:08 PM

Outdoor Cam recording every 3 minutes

At 3:00 am today one of my outdoor camera starting recording every 3 minutes. I turned off detect monition, but it still kept recording throughout out the night. I got up at 6:30 am and removed the battery from it. 

Official Solution

Community Admin

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2.9K Messages

2 m ago

Hi all,

An update on this issue. Our engineering team is aware, and is working on a fix - targeting the next firmware update. In the meantime, we suggest (if you haven't already) setting your Outdoor Camera to People Only Mode. That may reduce these incorrect triggers significantly.

Captain

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4.6K Messages

7 m ago

There are a lot of questions to ask, many causes which is why best to call support. I have 2 outdoor cams and don't have this behavior, and work as expected. 

What was the weather like? Heavy rain? Snowing? In those conditions you can get frequent recordings and, based on what side of the house it is mounted, it can effect just one camera. (In heavy rain, my front camera has been fine but the back yard camera recording every few minutes.  If you call support, they should ask for you to download some clips and to send them or upload them where they can review. Also, with one unit doing this, it could be defective, where SS will replace it at no charge under the 3 year warranty.

  If you do call, please post your outcome here.

(edited)

46 Messages

@captain11​ Clear night, no rain, no wind, temperature about 24 degrees F, camera connected to solar panel. It wouldn't stop recording. I disable motion detect, but it still kept recording.  

Community Admin

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2.9K Messages

That's a little odd. The Outdoor Camera is designed to keep recording for as long as there's motion in the scene - so it might have been triggered by something that looks like a human to the AI. Like maybe a flag waving in the wind. But it should have stopped when you disabled the Motion Sensing in the app.

 

So you mention that you've already taken out the battery to shut it down. Have you put the battery back in since then? A power cycle might bring it back to normal.

46 Messages

Yes, I have the battery back in. It appears to be working normally. Nothing blowing in the wind.

(edited)

Community Admin

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2.9K Messages

Hm, okay. Keep us updated if it starts to act up again.

46 Messages

@tls​ Happened to me. I couldn't stop it from recording every three minutes. I have to remove the battery. That fixed the issue. 

1 Message

5 m ago

I just installed an outdoor camera yesterday. I had it set for low motion detection  and only the area immediately in front of the camera (i.e. not the street). After one night the battery is already dead. This camera is pretty much rubbish. I'm going to stick with my "indoor" camera with the silicon outdoor housing. It works much better. 

Captain

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4.6K Messages

@bradmillerpe​ I suggest you call support and see if they can find a cause, or at least replace it.  I have two of the units and work great. While both are now on AC, my first one had the battery for several weeks and it lasted through that fine.  I should note it was down to 60% so I would take the "3-6 months' with a grain of salt, although there have been at least 2 firmware updates that may have improved performance.

(edited)

45 Messages

@captain11​   I can only speak for myself, but I have seen no updates for the SimpliSafe outdoor camera.  In early April 2022 there was a system update, but I’ve not seen a camera update. 

2 Messages

4 m ago

Im having the same problem triggering every 3 min. ive tried to change settings to no avail this has happened severall times i'm tired of pulling the battery! Finally removed it from the system its useless to me when im not home to fix it what a waste.

Community Admin

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2.9K Messages

@halestroy​ so you've already tried simply power cycling the camera by taking out the battery, and reinserting. How about a hard reset? You can do that by either pressing the button in the back for 16 seconds, or removing the camera from your Base Station and re-adding (both ways force the camera back into Setup Mode).

That is, of course, assuming that there really is nothing triggering the motion sensor.

45 Messages

@halestroy​   I agree.  This SimpliSafe outdoor camera seems to be garbage.  

1 Message

3 m ago

I’m having the same problem. It started doing this tonight every 3 minutes. You guys need to update your camera system or something. There’s got to be a bug

Community Admin

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2.9K Messages

@peterjlee87​ thanks for reporting. Have you already power cycled the camera by taking out the battery and reinserting?

45 Messages

@peterjlee87​   Agreed. I’m tired of deleting dozens of 3 minute clips every morning. About 20 per hour.  For me, this is only a nighttime issue. 

45 Messages

2 m ago

Mine does exactly the same thing.  In the morning I have dozens of clips I have to delete.  Also, most of the time the camera records these 3-minute videos, these videos do not upload, so there is nothing for me to see.

1 Message

2 m ago

I've had both of my outdoor cameras do the exact same thing. It will record every three minutes exactly. Clear nights on both nights. Nothing should have triggered them. Still went off every three minutes, despite turning off the motion detection.

(edited)

Captain

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4.6K Messages

@jaimelogeman​ Let's try to determine what is different with our cameras. I have two and they work fine.

Here goes: Google WIFI, AT&T Internet, 80 down, 20 up. Using connection check strong signals and speed okay. Now  this could be big: Both are on AC power.  Are yours on battery?

45 Messages

@captain11​   What a lame question. Mine is corded, but I get this same problem constantly.   As SS’s outdoor camera is designed to operate either on battery or plugged in, I’m sorry to say, but your idea is totally moot.  SS needs to fix this.  It’s probably a software issue. I’ve mentioned in many comments that I only have this issue at night. That right there should help SS zero in on the problem.  But SS doesn’t care, the same that they don’t care about their door lock not responding issues. SS is letting their reputation spiral down and the company deserves all negative comments and ratings. Sorry, but that’s the real world. 

Community Admin

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2.9K Messages

@sugakuga regardless of how your Outdoor Cam is powered, it will still need to connect through WiFi. So the Captain is right on the first bit - looking for possible issues with bandwidth and connectivity. The Connection Check tool in the SimpliSafe app will help determine if the camera is getting a good signal where it's located.

Though you're right, there should be no difference in the camera when powered by AC, versus on battery alone. However, it's still worth investigating all the factors - so we can dig up possible leads.

In a different comment, you asked about updates to the cameras. There have been two so far this year. Unlike system updates, camera updates are all silent and automatic, so you may not notice that they've been applied. You can check the current version of your cameras in the Settings page of the SimpliSafe app. More updates are of course on the way.

I have already reported this issue to our dev team, but we'll send it up again to let them know it's still happening.

This reply has been converted into a comment

Captain

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4.6K Messages

@sugakuga​ Okay, your opinion, but there can still be differences on how it performs when the power sources are different.

(edited)

Community Admin

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2.9K Messages

2 m ago

@sugakuga regardless of how your Outdoor Cam is powered, it will still need to connect through WiFi. So the Captain is right on the first bit - looking for possible issues with bandwidth and connectivity. The Connection Check tool in the SimpliSafe app will help determine if the camera is getting a good signal where it's located.

Though you're right, there should be no difference in the camera when powered by AC, versus on battery alone. However, it's still worth investigating all the factors - so we can dig up possible leads.

In a different comment, you asked about updates to the cameras. There have been two so far this year. Unlike system updates, camera updates are all silent and automatic, so you may not notice that they've been applied. You can check the current version of your cameras in the Settings page of the SimpliSafe app. More updates are of course on the way.

I have already reported this issue to our dev team, but we'll send it up again to let them know it's still happening.

This comment was created from this reply

1 Message

2 m ago

Hi there,

I am having the same issue where if there is a motion at night, it records it and then starts recording every 3 minutes and sometimes it lasts till the morning. If I am at home I can power cycle it and it stops doing it but it is not possible if I am away on holiday for example. Which is when you would rely on the camera to work properly the most. Quite a shame that I paid £160 + the cost of the solar panel for it only to realise that a lot of people have reported the same issue and there is no clear solution/software update for it. Really hope that the devs are looking into creating a fix rather than just collecting complaints.

Cheers,

Kris

4 Messages

2 m ago

SS sent me a replacement camera 6 weeks ago for this 3 minute problem.  Now, the replacement camera has started doing the same thing.  Last night I received over 170 notifications over a nine hour period.

Come on SS, get this problem resolved!!!!!!!! 

SS should stop selling the cameras, when they know there's a built-in problem with them!

1 Message

1 m ago

I am so tired of dealing with these outdoor cameras! I’ve only had them installed for two weeks and there are constant issues. I’ve already called Simplisafe a couple of times about it. Now, last night, one of my cameras was going off every three minutes. It was recording absolutely nothing moving. I already have the motion set to medium, and people only, and still, it was recording. I viewed every single video and there was nothing in them other than my yard. So annoying and frustrating! The battery that was fully charged three days ago is now depleted. I had to change out both of the camera batteries at that time, because they depleted themselves taking phantom videos of absolutely nothing. I would open up the timeline video and it would be black with lettering saying “video not captured”. My indoor camera does not have any issues hardly ever. These outdoor cameras are terrible!

I really thought Simplisafe would be much better than this.

2 Messages

1 m ago

I was having the same trouble with mine and I took the battery out reset everything and now I haven’t had any issues of it recording everythree minutes since I’ve done this

4 Messages

1 m ago

This issue has been happening now for over 6 months and SS have still not resolved the issue.  Per my post above I gave up with the cameras and returned them and I am not confident that SS know how to solve the problem (or are just ignoring it).  I wish someone from SS would post an official response to this problem (other than it is known by the technical dept. and should be resolved shortly).

I repeatedly tried battery removals/resetting the cameras - this is a very short term fix as the problem returned each time on both my cameras.

Community Admin

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2.9K Messages

@bpull1​ I'm very sorry to hear that. The only info I have right now is that our engineers are still working on the issue, and the fix is set to be added in an upcoming firmware update. We hope that you give the Outdoor Cam another try in the future!

4 Messages

That's fine, but you've been saying this for months now!!

You have been aware of the problem for months and you knowingly continue to ship these cameras out with an inherent problem.

You want me to try another camera in the future - how will I know that the issue has been resolved as I have not been able to find published details of each SS firmware.  Can you post a link which details SS firmware updates so that we know when this update has been included in a firmware update?

23 Messages

20 d ago

I like others just had the 3 minute camera bug where the outside camera kept detecting motion every three minutes. Changing to people detection only, low medium high sensitivity also did nothing. The battery eventually died. My question is should I just reset it? Should I send the camera back to Simplisafe. Thanks!

Note: This comment was created from a merged conversation originally titled 3 Min outside camera bug