jacky50's profile

Fri, Sep 23, 2022 5:18 PM

Outdoor Camera Disconnected

my outdoor cam with not launch - Says camera is disconnected from the internet and it is not

This post was created from this comment on different post

Official Solution

Community Admin

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3.2K Messages

Il y a 14 d

Hi @jacky50 ,

How far is that Outdoor Camera from your SimpliSafe Base Station, as well as from the WiFi access point or router? The Outdoor Camera does need to communicate with both.

Also, have you already tried the Connection Check tool in the Camera Settings section of the SimpliSafe app? That can give us some valuable info for diagnosing the isssue.

(edited)

3 Messages

@davey_d​ My app is not working either

3 Messages

camera was up for 5 mins then disappeared  now there aren't any connections

3 Messages

Il y a 12 d

 simply safe app on my computer is not working

Community Admin

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3.2K Messages

@cataloof​ I'm not sure what you're asking here, as you posted in a thread where a user was having trouble with their Outdoor Camera. Are you having a camera issue, or an app issue? It would be helpful to have more details about what you're seeing, including any error messages, and also more info on your device.