bpan's profile

Tue, Mar 1, 2022 4:42 PM

Outdoor Camera Does Not Support WPA3-Personal or WPA2/WPA3-Personal Mixed Mode

I bought the new wireless Outdoor Camera and could not get it to connect to the 2.4GHz WiFi band of my Asus RT-AX86U router. After trying different settings, I realized that the router was set up with WPA2/WPA3-Personal authentication method, seemingly compatible with both WPA2 and WPA3 encryptions. After I downgrade it to WPA2-Personal only, the camera had no problem connecting to the WiFi.

Is there a plan to update the camera firmware to support WPA3 authentication which is more secure? Or are we stuck with WPA2? If there's no plan to support WPA3, at least the product description should clearly state it.

Accepted Solution

Captain

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4.6K Messages

4分前

Good morning everyone.  I tested my Google WIFI AC1200 mesh by turning off WPA3, wifi reset, and came back up on WPA2 only. The outdoor cameras and Simplicams were fine but the doorbell took a bit of coaxing but was fine then too.  Turned back on WPA3, again the WIFI reset (off and then back on) and all is well, connected and streaming nicely.

@Davey, one thing, when I searched for WPA3 in the help center  the only thing I came up with was a posntig I did in 2019 confirming with support by email WPA3 was supported. Save me the email and ask for an article to be created. (Apologies if I missed it!)

This comment was created from this reply

Official Solution

Community Admin

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2.9K Messages

5分前

Hi bpan!

 

Thanks for reporting. I had to do a little bit of digging for this one. WPA2/WPA3 should actually work just fine. It's even what I have set up for my personal system! So there must be some other factor that we're missing that's preventing the router from allowing the connection.

 

In the meantime, if you haven't already, I would suggest setting up a separate or guest network just for your SimpliSafe components. That way, the rest of the devices in your home can still use WPA3 if they're able.

2 Messages

@davey_d​ Thanks for confirming. I appreciate the fact that someone from SimpliSafe spent time researching on this issue.

I've tried guest network on 2.4GHz band and a separate WPA2 key. However, when the main network uses WPA2/WPA3, it seems that the camera just wouldn't like to connect to the guest network. It almost sounds like the camera couldn't handle the "interference" from the existence of a WPA3 signal nearby. By comparison, the indoor camera had no problem at all. So that makes me wonder about the incompatibility from the outdoor camera itself.

Anyway, the outdoor camera functions OK currently on WPA2. I'll probably keep it for now, but hopefully SimpliSafe can find out more about this issue, soon.

Thanks!

60 Messages

I've also seen where the Simplisafe system only supports a certain length WPA2 passwords. I usually have longer and more secure wireless/wi-fi passwords that I've setup on the systems I have setup, however, it doesn't work. Sometimes you have to create a secondary SSID/wireless network with a shorter wireless password, if possible, or it doesn't work (or you have to change the wireless password for all of the other devices on the network; which does suck, either way).

@davey_d​ I'm not sure if you have more information on that or not.

(edited)

Captain

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4.6K Messages

Good morning everyone.  I tested my Google WIFI AC1200 mesh by turning off WPA3, wifi reset, and came back up on WPA2 only. The outdoor cameras and Simplicams were fine but the doorbell took a bit of coaxing but was fine then too.  Turned back on WPA3, again the WIFI reset (off and then back on) and all is well, connected and streaming nicely.

@Davey, one thing, when I searched for WPA3 in the help center  the only thing I came up with was a posntig I did in 2019 confirming with support by email WPA3 was supported. Save me the email and ask for an article to be created. (Apologies if I missed it!)

This reply has been converted into a comment

4 Messages

@captain11​ 

WPA3 doesn't work for anything with Simplisafe. Tested with multiple routers. I've done numerous chats with them and apparently, no one working there knows what wpa3 (or wifi 6 is for that matter) is at all. The only answer they have is, "is it 2.4 ghz? It will connect to 2.4".

As stated, I've done the testing, Simplisafe only works on 2.4, wpa 1/2. No wpa 3, no wifi 6.

Community Admin

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2.9K Messages

@ckoehler45 ,

To clarify, I mean to say that if you have your network set to WPA2/WPA3 in mixed mode, your SimpliSafe components should still be able to connect to it. As far as I'm aware, the actual components are compatible with WPA2 specifically. And also 802.11a/b/g/n, but WiFi 6 (802.11ax) should be backwards compatible.

1 Message

2分前

I wish I checked here before my debacle last night. Asus ROG AX11000 router with two Lyra mesh nodes.

Guest network setup for 2.4 Ghz using WPA2/WPA3 Personal.

Three indoors cameras on the guest wifi, work properly.

I attempted to add outdoor camera to the same guest network. It would not connect. Looking at FAQ, it mentions the SSID and wireless password cannot be more than 31 characters. My wireless password was over 30 characters. I shortened the password and still couldn't add the outdoor camera.

On a whim I changed guest network to WPA/WPA2 Personal. Outdoor camera connects fine.

First, SimpliSafe needs to fix this in the firmware.

Second, password length might not be an actual issue - that should be reflected in the FAQ.

Third, FAQs should be super-clear about wireless authentication methods to work across ALL devices.

4 Messages

2分前

Agreed 1000% on all 3 of your points. I done countless hours of chats with Simplisafe to get the wifi specs and none of them knew anything more than it will connect to 2.4 ghz, apparently they are poorly trained. I had to learn on my own, the limitations of there product, no wpa3 and no wifi 6 enabled on the 2.4 ghz band

13日前

Likewise.  After 2-3 hour long chats with SimpliSafe support, none of them brought up WPA2/3 as a potential issue that was preventing my outdoor camera from connecting.  Instead, they opted to A) send me a new camera B) send me a WiFi extender C) tell me to call verizon to ask if they were 'blocking' my camera from WiFi...  I only came across the real issue by trial/error with a guest network with a downgraded security level.

SimpliSafe should 1) train their support staff to know about this issue and 2) bring their security system up to today's security standards.  It makes me question using this brand for my home security system at all.

4日前

I had the same problem.   After Asus RT-AX92U router was configured for WPA2/3, I lost 4 days worth of video recording.   I called support and they had no idea what WPA2/3 even was.   Support kept going on about signal strength and 2.4g, even suggested I purchase an extender from them.  I configured the router back to WPA/WPA2 and the outdoor cameras started working again.    Funny thing is out of the 30+ devices on my network only the simply safe outdoor cameras have problems.