eamail2001's profile

Sat, Apr 16, 2022 2:11 AM

Outdoor camera not recording videos

Got my SS system in Nov. 2021. Base station has latest update. Outdoor camera has ver.1.7.3.312 

All has been working well but in the last few weeks the outdoor camera does not record videos (Says No Video) or only records a few seconds. This is new, it use to work.

Nothing has changed on my WiFi. I have also rebooted my WiFi and the camera a few times. Still not better. I also re-booted the base station. still not better.

I think this all started acting up when I got this latest camera update.

What next?

Captain

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4.7K Messages

Il y a 4 m

@eamail2001 my two outdoor cameras are recording fine and, with the message you are getting, appears the video feed is not getting to SS's servers. Recommend you call support to troubleshoot. BTW, in the small chance you have Google WIFI, issues have been reported that over the past few weeks remote points have been dropping and is an issue on Google's side.  I called Google 1 Support, confirmed but supposedly updated and now issues addressed.

Please post your outcome here if you get a chance.

Community Admin

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2.9K Messages

Il y a 4 m

@eamail2001 the latest update for the Outdoor Camera only just started rolling out last week - so if you've been seeing the issue for a couple of weeks, then it might be something else. What version of the SimpliSafe app do you have?

I agree that you should call in at 800-548-9508 so we can go through the troubleshooting steps as well.

1 Message

Il y a 3 m

My outside cameras have been saying the same thing. There’s movement but for some reason it wasn’t able to record or save so I can’t watch the footages. I upgraded my Wi-Fi so I don’t know what the problem is! And I make sure the base is updated as well. 

Captain

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4.7K Messages

@kerry_540​ Try using the new connection check and then call SS Support and provide that information. Even though I have Google WIFI and a point is near both cameras it took some adjustments in the location of the point to get satisfactory results.