jculpepper73's profile

Wed, Jun 1, 2022 4:33 AM

Outdoor camera spotlight

Installed 3 outdoor cameras.  All

setup very easily.  I have them set so that when they are triggered at night, the spotlight will come on.  This setting works just fine on 2 of them.  They trigger, light comes on, then goes off.  However on one of the cameras, once triggered, the light comes on and will not go off.  Even if you go into the camera settings and disable spotlight.  I have reset the camera multiple times.  The camera functions fine, otherwise.  Any ideas?  Also, I’ve noticed on one of my other cameras, the version number is 99.99.99.99.  My others aren’t.  

Captain

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4.7K Messages

2 m ago

@jculpepper73 By "reset", do you mean you tried pushing the reset button and scanning the code again? If so, try pulling the battery, wait 20 seconds and then put the battery back in and then try reinstalling. Also, the version number of all 9's isn't right, so you have an issue there too. Distance and a weak signal may also cause issues, so I would call support to troubleshoot with a SimpliSafe agent.

Please post your outcome here if you get a chance.

7 Messages

@captain11​ holding the button down for 16 seconds and re-adding the camera

7 Messages

@captain11​ no QR on the outdoor models.  Camera has full signal and is 8 feet from router. Just very strange why the others show the current software version, and the one does not. Very puzzling

(edited)

Community Admin

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2.9K Messages

2 m ago

@captain11 just a reminder, the Outdoor Cameras don't use the QR method to install. You would add it to your system like a sensor, through the SimpliSafe app. I agree though that a reset and reinstall might help.

@jculpepper73 is that camera with the version 9.99.999... the one that is misbehaving? I've seen that before, and it shouldn't be a problem. The next time it updates, the correct number should display.

7 Messages

@davey_d​ No.. actually the one that is showing 99.99.99.99. Is working perfectly

7 Messages

@davey_d​ also, man, y’all have got to roll out something that will get the live feed off the ground quicker.  Takes forever to wake these cameras up.  It’s not a bandwidth issue.  With 380mb/sec of bandwidth, an alert at 3 am shouldn’t take 45-90sec to wake up and view these cameras.  Indoor cameras are almost instantaneous.  I’m starting to think I should’ve bought indoor cameras for outside.

Community Admin

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2.9K Messages

@jculpepper73 ah, okay. The next thing that could be going on is that there might actually be something within view that the (so-called) problem camera is picking up. As a reminder, in Night Vision mode, the camera relies on infrared, so anything that generates heat (especially in contrast with the rest of the environment) could trigger it. And of course the cameras are designed to keep recording for as long as they detect motion.

Or it could just need a reboot. If you haven't already, I would suggest just power cycling by taking out the battery, leaving it for a couple of seconds, and re-assembling.

As for the time to activate - I'm with you. It's mostly not a bandwidth issue - though a higher latency in the connection might make it worse. The Outdoor Camera goes into a deep sleep to preserve battery life, and it can take a few seconds to wake. Our engineers are well aware of the delay, and are working on improvements in future firmware releases.

(edited)

Captain

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4.7K Messages

2 m ago

Thanks Davey!