TS27's profile

Thu, Dec 9, 2021 8:06 PM

Outdoor camera wont connect to Wifi

After patiently waiting for the outdoor camera to ship on back order, it finally came. Set up figured to be a breeze like the rest of the system, battery charged, camera turns on, connects to the base station. But the final step; the camera will not connect to my WiFi! I did all the double-checking and troubleshooting but all for naught, then spent half an hour on the phone with tech support having me do all the things I already did with the same disappointing result. The tech suspected the antenna in the camera was probably faulty and they shipped me a replacement one. The new one came fast, in only about 3 days. But alas, THE SAME PROBLEM! I've double checked everything yet again and still this camera will not connect either. My WiFi works, the indoor cameras connect fine, all software is up-to-date, so what gives? Can it be that I've been sent 2 faulty cameras? Has anyone else out there experienced the same frustration as me?

I bought this system specifically for the outdoor camera, and how ironic that it's the one component I can't connect. I'm seriously considering ditching this whole system in favor of one that actually has outdoor cameras that work...

1 Message

Il y a 8 m

Outdoor cameras are a necessity for sure. If that one doesn't work, and they sent another to check, and it didn't work either, then I would doubt any other non-wired system would either. Perhaps an easy fix would be to add a WiFi extender to an outlet by a window nearest the camera? It's possible the WiFi is not making it to that point outside. If you have any other WiFi devices (alexa, google, or a simplisafe motion sensor, etc.), try putting one of them near the camera and see if it connects to your WiFi. If nothing gets a WiFi signal out there, you'd be forced to go with a wired camera.

10 Things in Your Home that Interfere with and Block Wi-Fi Signals that an extender could help with.
Your Neighbor's Network.
Separate Wireless Networks in Your Own Home. 
Bluetooth. 
Baby Monitors, Walkie-Talkies and Other Radios. 
Microwave Oven. 
Concrete and Masonry Walls. 
Thick timber or multiple Walls. 
Metal and Floor Heating.

78 Messages

Il y a 8 m

You don't say much about your WiFi, but if you have a mesh system or have both 5G and 2.4G radios in your router with the same SSID, try disabling the 5G radio temporarily. Alternately some have had success running on the guest network which can usually have a different SSID even on systems that don't allow you to name the 5G and 2.4G radios separately. 

Failing all of that if possible lower the transmit power on the 5G radio as low as possible temporarily until the camera connects.

Though it was frustrating, we were able to get the cameras connected using these tricks, though none were the outdoor cameras. Once we got the cameras added restoring to the original state of the network did not pose any problems.

Hopefully SS already suggested all of this though.

2 Messages

@krstrick

Thanks for the tip. I'm very surprised tech support didn't suggest that. I thought it was strange the set-up doesn't even show the 5G signal in the network list as an option, only my 2.4Ghz signal, so I had a good feeling it would work. So I temporarily disconnected my routers 5Ghz radio per your suggestion and reset the camera. All I did was get my hopes up because I'm still having the same problem...

Device interference and WiFi signal strength are definitely a non-issue, and now I know for sure that 5G isn't the issue either. I'm setting the camera right next to the router, plus nothing in the house on WiFi has ever had an issue connecting. My last effort is going to be setting up a guest network and see if it helps, but I'm doubting it at this point.

This is ridiculous...

78 Messages

@TS27 

Sorry it didn't help.

Connecting our door bell was a real hurdle (both times) but if you can manage to get your camera connected initially - based on my experience it will reconnect and work fine if you need to move it of lose power or such. 

There is a bit of a known problem with ARRIS brand routers, but I had similar problems with an Orbi 6 Mesh System. I do think they have worked pretty continually on the WiFi stability so if you have an older firmware in the base that might be something to look at.

Since the SS stuff only works on 2.4G something about a simultaneous transmission on 5g with the same SSID appears to confuse the process of initially connecting the camera to the network. I did get a semi confirmation of this in a conversation with support but I can't explain why once connected it seems to no longer be an issue.

Best of luck.

(edited)

4 Messages

Il y a 8 m

Yep same problem here!  I have two doorbell cams that work and the outside worked until they did an "upgrade" on their end.   I got a replacement after 3 weeks and the same things happening.  Not my wif because other cameras working great.

Community Admin

 • 

2.9K Messages

@polymerman would you mind DMing @simplisafe_community ? We'd love to learn more about your setup so we could investigate.

1 Message

Il y a 5 m

Same problem here. Outdoor cameras will not connect to 2.4Ghz WiFi network. I'm on AT&T fiber router.

Community Admin

 • 

2.9K Messages

@mag​ what symptoms are you seeing that indicate a connection issue? And how do you have your WiFi network set up?

If you haven't already, we strongly suggest giving our Support team a call at 800-548-9508 so we can go through the troubleshooting step by step.

5 Messages

Il y a 13 d

I received two faulty cameras.  After doing the hours long ordeal of trying to get them to work, and being on the phone with Simplisafe customer service, I got two replacements.  The two replacements worked great for one day.  Now they will not show a live view.  Impossible to get any motion activated videos.  Intermittent connection.  Wifi tested at both locations and is better than minimum requirement.  I have two indoor cameras just inside the wall from one of the exterior that operate fine.  I have “another brand” camera (that I was planning on replacing) adjacent to one of the exterior cameras that works great.  I have sufficient signal strength and speeds, but decided to install an extender.  It works great on the two interior and “another brand” exterior camera, but I’m still having issues with only the two exterior Simplisafe cameras.  Since I’ve tested the wifi strength and speed, and it’s ok; other cameras adjacent are working, it’s got to be the Simplisafe exterior cameras.  By eliminating other possible factors, I think I’m down to either the cameras do not have an adequate antenna or they are having a connectivity issue—they are being “pushed out” of the wifi usage queue.  Any other possibility to explore?

Community Admin

 • 

2.9K Messages

@SDTX​ sorry to hear you're having trouble with those Outdoor Cameras. They are build with dual antennas, so they should actually be performing better than the Indoor Cameras.

I would have thought that maybe the material of your home might be blocking the signal, but then you mentioned that you have a different brand's camera also installed in a similar spot, so that might not be it. But I would still suggest moving the cameras to different spots anyway to test - maybe even start with having them inside to see if they perform the same.

Also, you mention that you're getting good signal for both of those problem Outdoor Cameras. Is that through the Connection Check tool in the SimpliSafe app?

5 Messages

I did move one of the cameras, to test before installation.  It worked great.  It worked great when installed. Then, it stopped, after one day.  Will get sporadic connections but not in demand. Other brand camera works fine without connection issues.

5 Messages

I used the connection tool on one—it was fine; now I can’t get that camera to connect at all. I used speed test at both new camera locations to test—speed is fine, before installing and after having the issues after day one. Other brand camera is adjacent to one and works fine.

1 Message

Il y a 13 d

I am having the same issue.. Indoor cameras work just fine, 2 outdoors won’t connect to wifi even when sitting right next to router.. tech support was no help having me do steps I have already tried. 
no other issues with connections on any other device. 

Community Admin

 • 

2.9K Messages

@hadweaver​ would you mind giving us a bit more info about your setup, as well as what you've already tried? We can maybe get the issue figured out here.

5 Messages

Il y a 12 d

The two defective cameras I received first, one  went flawlessly through the installation steps, until the rest of live video, and would not connect and display.  I was standynext to the base station, about two feet from the router.  The second would not set up.  Customer service was helpful and sent two replacements. They both set up without any any issues worked great for one day.  Another brand camera adjacent to one works great.