galenwork's profile

Mon, Mar 21, 2022 2:18 AM

series of close notifications, only the first with video

Why would an outdoor camera send multiple notifications with a timestamp 0-3 minutes apart, but only the first has video. The second two, in this particular case, with the same timestamp, report "No Video   We did not receive this part of the recording from your camera"  Interestingly, the second notification (the first with no video) appears to be 16 seconds long, and the third notification (the second without video,) appears to be 30 seconds long.  The original notification, with the video, is 27 seconds long.

Captain

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4.6K Messages

Il y a 5 m

@galenwork There are two factors at work here, the strength of your WIFI signal and up / down speeds. Lacking the connection check tool that the Simplicams and front doorbell has (in development for the outdoor camera), suggest the following test.  First, if your resolution is 1080, go into the app and step down to 720.  Then walk into the field of the camera (at night with the spot on is the easist) to get it to start recording.  Walk out of the field of view, count to 7 and then re-enter. Repeat.  If you get your 3 videos it is a sign your connection is too weak and slow. If it doesn't work at the reduced resolution, I would call support to work with them to troubleshoot. I should note I have Google WIFI, which is a mesh system, and can see in the Home App that the camera connections to the closest point (I added it specifically for my two outdoor cameras) that the signal is "good" on one and "great" on the other.

To SS, please deliver the Connection Tool for the Outdoor cameras asap. Thanks!

28 Messages

Il y a 5 m

let's start with up/down speeds. The house has a 1 Gb connection. Typically, it runs about 650Mb down and 150Mb up. So, I don't believe exterior bandwidth is an issue. Interior wifi is a TP-Link mesh with three nodes apart from the core wifi router. Each report having similar bandwidth to the actual connection to the house at any given time. The third node was added yesterday in an attempt to help the troubled camera. It is essentially 10' from the camera on the inside of the same wall. 

You didn't mention it, but all batteries on the outdoor cameras are at 100% because of solar panel connections.

 

 All the cameras send timely notifications. All send videos with the notifications, although as mentioned previously, the troubled outdoor camera has of late had some odd video behavior. All but the troubled one can do the live stream reliably. The doorbell connects in <3 secs, which I consider a reasonably appropriate response time. The one interior camera has about the same response. The two of the three outdoor cameras stream in about 8 sec. The troubled camera doesn't want to stream at all it seems, despite it's reliable connection. 

Now, a few more details. The troubled camera had been one of the most reliable and active outdoor cameras when first installed. The behavior with missing videos, cascading notifications, and inability to live stream first appeared on March 14, just over a week ago, and prior to putting a node of the mesh network close to it. I pulled the face off this morning to "reboot" it. I also unplugged the base station, hoping that would reorient itself to the network addresses being used.  There's been no change in the ability of the troubled camera to stream.

The connection tool would be nice, I guess, but I'm not expecting any revelations given everything else appears to work well through the same network.

Captain

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4.6K Messages

@galenwork​ Let me start I just wish I could get the speeds you are getting.  I get a max of 80 down and 20 up on a good day with the wind at my back....ok, just kidding about the wind.  If I understand you correctly, its just the one camera, maybe a hardware issue? Admittedly shooting in the dark here but even with my slow speeds the outdoor cameras will get multiple events but what they don't do is boot up and stream as quick as yours.  My doorbell and 3 Simplicams, however, are 2-3 seconds too.  All I can recommend is for you to call support at this point and If anything comes up please post it here. Good luck.

28 Messages

We are very fortunate to have a great connection in our community.

The camera that was failing when I wrote this has been working fine the past few days. All five appear to work this evening.  That said, I received 73 notifications today. All legit, as people are working on the house. Of those notifications, everyone of them successfully sent videos to SS. No failures. I'm wondering if the relative frequency of the notifications (and the underlying connections) lent to the ongoing success of the system, and that relatively quiet days are not good for maintaining system integrity. I've got some tests to do the next time I'm at the house, but those connections have to be viable, activity or not, for these things to work.

49 Messages

@galenwork​ I have been having problems with SS cameras, both a outdoor SimpliCam and a doorbell camera for months. I went from a plain old router WiFi connection to adding an extender (at SS's suggestion) to upgrading to a mesh network. Like you, I have nodes 10 feet from the cameras and the signal is super strong.

In this post, @gammowt talked about moving the node away from the camera to reduce the signal and that solved their problems. In my setup, I lowered the transmit speed on the 2.4 GHz network from 100% to 50% and surprisingly I haven't had any problems with the cameras disconnecting or showing the "We've lost this part of recording" message. Maybe give that a try and see if it makes a difference? 

(edited)

49 Messages

@mb43​ OK ignore that, my cameras are back to reporting "We've lost this part of recording".