jgommel's profile

Tue, Jan 4, 2022 4:24 PM

Spotlight flashes

My outdoor camera spotlight keeps flashing many time after live view . 

1 Message

7 m ago

Mine is doing the exact same thing

40 Messages

7 m ago

Mine occasionally does this as well.

Community Admin

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2.9K Messages

7 m ago

Hello, thank you for reporting. It sounds like what's happening is that the camera is keeping itself awake in case it's needed again, and should go back into deep sleep to save battery shortly. Does the flashing on your units persist for a long time? Or do you see this same behavior in the daytime? If so, something else might be going on that I'll have to report to our engineers.

2 Messages

@davey_d​ It last about 2-5 minutes. Spotlight does not work in the daylight.I get it to stop by closing out the app.

40 Messages

7 m ago

Hi,

When it happens it's at night and lasts 3-5 minutes.  I haven't noticed it during the day.

1 Message

6 m ago

Mine is doing the same thing at night, even if no motion set it off initially.

Community Admin

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2.9K Messages

Thanks for reporting! Have you already tried resetting the camera? You can do that by pressing the reset button in the back of the unit for 16 seconds. When you release, it will go back into setup mode and you can set it up again through the SimpliSafe app.

5 Messages

6 m ago

I have noticed this behavior on my outdoor camera as well.  I must say I find it bothersome after paying a lot of money for this camera to have it do this.

With mine I will commonly see it happen when I take the dog out before going to bed.  When I step out the door the spotlight will come on (as expected) but when I am standing there waiting for the dog - the light will often blink.  

I would expect the light to stay on until motion is no longer detected.  With that in mind - I would understand if the light turned off until movement happened.  However, more often then not it will simply turn off-on-off-on-off (etc).  Most the time the spotlight is OFF when I walk back to the door (not helpful) and will usually turn back on once i'm back inside (again - not helpful).

I have wondered if perhaps this behavior is due to the battery being low ('low' warning in orange).  Under this theory I've expected the unit to power off or display a 'very low' type warning?  At this point I'm waiting to see how low the battery gets and the various warning levels before I charge.  In the end hoping charging the battery solves the problem (as silly/annoying as that would be).

1 Message

5 m ago

Mine does the same thing. It is annoying especially after paying so much for it. I ordered another one for the front of my house before I noticed this was happening.  Hopefully it won’t do it. 

Community Admin

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2.9K Messages

@Digitman15​ thanks for reporting! We're actively investigating, and hopefully we'll get this figured out soon.

@davey_d​ Any updates on this issue?

5 Messages

5 m ago

Just following up.....

I did charge the battery on the camera (was at ~19%) but this did not change anything - couple days later it did the 'blinking thing' again.

My next working theory is perhaps it is temperature related?  I don't have any sort of log or data but I feel like it has done the 'blinking thing' more often when it's cold outside.  This will get more difficult to confirm because the weather is warming up.

I am in contact with a SimpliSafe technician working with them to try and figure out a cause to this problem.  I will keep everyone posted.

5 m ago

I just installed my system and I’m noticing this as well. The blue led and spotlight alternate blinking every few minutes even with no motion trigger. Mine is plugged in to the AC adapter. Could they be the culprit?

5 Messages

5 m ago

I don't think it's the AC adapter because my camera is not using the AC adapter and it is sometimes blink.

Since I have been in contact with the SimpliSafe technician my camera has not really misbehaved. 

From what I understand.........if the motion settings are set to 'people only': the spotlight will turn on when motion is detected and if/when the camera determines the motion is NOT a person - the spotlight will turn off.  I'm starting to wonder if this might explain the spotlight blinking - motion (from something) is detected and the camera quickly deems it 'not a person' and shuts the spotlight off.

Ian

5 m ago

I tried a power cycle (removing and replacing battery), removing the camera from the system then re-adding, played with sensitivity and brightness settings to no avail. The spot light still blinks and alternates with the blue led even when not detecting motion. For now I’ve disabled the spotlight and the status light. Hopefully there is a fix coming soon. 
Also hoping for some added functionality to allow the camera to awake all the time if plugged in to AC power. It takes forever to wake up!

(edited)