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mattjarv's profile

Sat, Mar 19, 2022 2:32 PM

Turn off outdoor camera motion notifications when Alarm is off?

Just installed a full system with two outdoor cameras and haven't been able to find the answer to the following...

when alarm is off, I am still getting notification after notification of movement in the garden when we are out there and would really like to turn that off without having to manually do it each time under settings! Is there a way to have the alarm off with no notifications and then only the notifications when in Home and Away mode?

when it's a nice day and we're in the garden I don't see the point in all of these notifications and the garden cam's battery already at 30%! Plus, it's easy to forget to turn the motion detection back on again which makes this flawed in my opinion unless I have totally missed something?!

thanks in advance 

Il y a 6 m

Can I second this please! It is really irritating to keep getting notifications when we are home and the alarm is off. 

Thanks!

3 Messages

Il y a 6 m

Glad I am not the only one. So I presume there isn't any other way, then?!

Community Admin

 • 

16 Messages

Hi all,

 

The camera doesn’t link to the different system modes at the moment, but it is something we are looking into. As soon as we have more detail on this feature we'll be soon to let you know.

 

While the battery life varies based on camera placement, usage and settings, there are several ways to help extend your battery life between charges. Visit the Camera Settings in your SimpliSafe app and adjust the following settings:

  • Motion Type - set to People Only. This is the default setting.
  • Picture Quality - set to 480p
  • Night Vision Mode - set to Standard. This is the default setting.
  • Setup Activity Zones - Remove high traffic areas such as roads, paths and sidewalks etc.

We also have a Cable or Solar Panel which you could use so that the Outdoor Camera is permanently charged.

 

Thanks,

Natalie

3 Messages

@Natalie90​ Hi Natalie. If the camera had the same shutter functionality as the indoor one then for me it would be ideal. Understandably, that isn't possible with the current outdoor cameras, so a function on the app to have no motion detection under 'OFF' setting should be easy and allow us to move around outside without running down the battery.

I have my camera using 'people only' but unfortunately the cat still sets it off and even a rolling empty plant pot, so that doesn't help. As for the quality, it needs to be the highest for me all the time.  

3 Messages

Il y a 6 m

I agree. Sitting in the sun at home and it’s ping, ping, ping…

8 Messages

Il y a 6 m

Largely signed up to the forum to report/ask the same thing, so I will simply add to the above, this is quite a bad feature as it stands and provides little value. I'm only 3 weeks post-install and as someone who is out in the garden a lot, the base station and app are now reporting critically low battery, and my phone does not stop pinging all day. Muting/turning off notification's isn't ideal - that can lead to forgetting to turn it back on or missing a real issue.

Dropping picture quality to 480p is not a solution. Not only would this mean that the video quality is getting close to 10x below the best cameras on the market, but also wouldn't solve the underlying issue which is down to the lack of ability to specify the conditions under which the camera wakes up. The indoor camera is great. I'm less fussed about a privacy shutter outdoors but the ability to tie it to modes is definitely not just a nice-to-have, it should be a fundamental part of operation

@Natalie90 you mentioned this is something that's being looked in to, by any chance is there an ETA? Sadly at the moment I am leaning towards boxing up the entire system and returning it. I'd like another camera but that plus 2 solar panels is way too pricey

Another way to solve this (secondary to the above though as it won't for for everyone) is smart home integration that is actually usable. I'd thought I could create an Alexa routine that would in turn interact with the app to disable Notifications  & motion detection (and better yet, the option to trigger said routine when the 'off' button is pressed on the panel), but it turns out the actual 'integration' doesn't extend beyond basic arming and disarming, unless I've missed something in which case I'd be happy to be corrected!

I did quite a bit of research before making a decision but I have to say that while the installation and core functionality are clearly excellent, the lack of meaningful smart home integration and the outdoor camera issue is super disappointing and massively impacting the value of the system.

Product Team - Please listen to your customers, this is reported a lot!

(edited)

5 Messages

Il y a 1 m

+1 Posting my support for this as well.

3 Messages

Il y a 1 m

It’s been four months since I posted when we were told it was being looked into, but as yet there have been no further developments, or if there have been, no has been told about it.

It really is a very frustrating problem. I also agree with one of the above posters that it’s desperately in need of smart home integration. I have Alexa at home but I also use Apple HomeKit. Just about everything else I have integrates with that and this would be a very welcome addition.

I also have to agree with one of the other posters who said, “SimpliSafe, listen to your customers…“